Portuguese Speaking Customer Service Agent - Work In Sofia - Paid Relocation

Job Description

Patrique Mercier Recruitment FR is pleased to offer a great opportunity for a Portuguese Speaking Customer Service Agent to join a dynamic team in Sofia, Bulgaria. This role includes a paid relocation package, making it an ideal choice for individuals seeking to develop their career in customer service while experiencing a new culture and environment.

Responsibilities

• Provide excellent customer service to Portuguese-speaking clients via phone, email, and chat.
• Assist customers with questions related to products, orders, returns, and general support.
• Resolve customer issues efficiently and professionally, ensuring high satisfaction.
• Maintain accurate and detailed records of customer interactions within the CRM system.
• Collaborate with internal teams to improve service quality and customer experience.
• Participate in ongoing training to enhance product knowledge and customer service skills.

Requirements

• Fluency in Portuguese and English, both spoken and written.
• Experience in customer service roles, ideally in a relevant industry.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities with a customer-focused mindset.
• Proficiency in customer service software and Microsoft Office tools.
• Detail-oriented with strong organizational skills.
• Willingness to relocate to Sofia, with relocation expenses covered.

Benefits

• Comprehensive training fully covered
• Secure employment along with opportunities for career growth
• Competitive salary
• Extra health insurance options
• Access to over 50 benefits and services tailored to your needs
• A welcoming international workplace culture
• Ongoing support and learning opportunities
• 1500 euro singing bonus
• Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live