Portuguese Speaking Customer Service for Aviation industry

Job Description

Patrique Mercier Recruitment FR is delighted to announce a fantastic opportunity for a Portuguese Speaking Customer Service Representative within the Aviation industry. This role offers the chance to join a dynamic team dedicated to providing exceptional service to clients and travelers in Portugal and beyond.

Responsibilities

• Provide outstanding customer service to Portuguese-speaking clients through various communication channels, including phone, email, and chat.
• Assist customers with flight bookings, changes, cancellations, and general travel-related inquiries.
• Handle customer complaints and resolve issues effectively, ensuring satisfaction and loyalty.
• Collaborate with internal teams to address complex inquiries and provide timely solutions.
• Maintain up-to-date knowledge of airline policies, routes, and promotions to assist customers accurately.
• Document all customer interactions and feedback for quality assurance and service improvement.
• Promote a positive company image while providing high-quality service.

Requirements

• Fluency in Portuguese and English, both written and spoken.
• Prior experience in customer service, particularly within the aviation or travel sectors, is preferred.
• Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills.
• Flexible schedule to accommodate shifts, including evenings and weekends, as necessary.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks