Portuguese Speaking Customer Service for Finance industry

Job Description

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Portuguese Speaking Customer Service Representative in the Finance industry. This position is ideal for individuals who are passionate about finance and dedicated to providing excellent customer support to Portuguese-speaking clients.

Responsibilities

• Deliver high-quality customer service to Portuguese-speaking clients through various channels, including phone, email, and chat.
• Assist customers with inquiries related to their financial accounts, products, and services.
• Provide support in resolving customer complaints and issues, ensuring a smooth and satisfactory resolution.
• Maintain up-to-date knowledge of financial products and services offered by the company.
• Document all customer interactions accurately and update customer records as necessary.
• Collaborate with internal teams to address complex inquiries and improve customer experience.
• Adhere to company policies and regulations while maintaining confidentiality.

Requirements

• Fluency in Portuguese and English, both written and spoken.
• Previous experience in customer service, preferably in the finance or banking sector.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with discretion and professionalism.
• Familiarity with financial products and services is a plus.
• Proficiency in customer service software and Microsoft Office Suite.
• Strong organizational skills and attention to detail.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks