Portuguese Speaking Customer Service for Healthcare industry

Job Description

Patrique Mercier Recruitment FR is thrilled to announce an opportunity for a Portuguese Speaking Customer Service Representative in the Healthcare industry. This role is ideal for individuals who are motivated by the opportunity to make a positive impact in the lives of patients and healthcare providers while delivering exceptional service.

Responsibilities

• Provide outstanding customer service to Portuguese-speaking clients through various channels, including phone, email, and chat.
• Assist patients, providers, and partners with healthcare-related inquiries, guiding them through available services and options.
• Handle sensitive health information with discretion and maintain confidentiality in all interactions.
• Resolve customer complaints and issues promptly, ensuring customer satisfaction and adherence to healthcare regulations.
• Collaborate with internal teams to ensure accurate information is provided to customers.
• Document all customer interactions accurately and maintain thorough records for compliance purposes.
• Stay informed about the latest developments in healthcare services and products to provide up-to-date information to clients.

Requirements

• Fluency in Portuguese and English, both written and spoken.
• Experience in customer service, particularly in the healthcare or medical field, is preferred.
• Excellent communication and interpersonal skills, with a strong customer-focused attitude.
• Ability to handle sensitive information with confidentiality and professionalism.
• Strong problem-solving skills and the capacity to work efficiently under pressure.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks