Customer Success Manager (B2B)

Job Description

Position Title: Customer Success Manager
Location: Remote
Work hours: US Eastern Time

Company Overview:

We are a close-knit group of B2B digital marketing experts dedicated to empowering Tech and SaaS companies to thrive through high-performance, multi-channel campaigns, and seamless revenue attribution. Since founding in 2011, we have operated as a fully remote, international team focused exclusively on B2B marketing and lead generation, helping businesses scale from startups to unicorns.

Our unique company culture fosters transparency and authenticity, allowing team members to bring their true selves to work. We value employee feedback at all levels, prioritize inclusivity, and promote a positive work environment. With a focus on flexibility and professional development, we are committed to creating opportunities for team growth and success.

Role Overview:

The CSM serves as a vital link between the company and its clients, focusing on ensuring customer satisfaction and fostering long-term relationships. This role is proactive, distinguishing it from traditional customer service positions, which are often reactive. CSMs are responsible for guiding clients through their digital marketing journeys, helping them achieve their business objectives, and ultimately driving customer loyalty and retention.

Why You’ll Love This Role:

Be the Advocate for Growth: As a CSM, you’ll be the primary point of contact for our B2B clients, guiding them through their digital marketing journey and ensuring their goals are met. Your role is crucial in building trust, delivering value, and helping clients achieve their business objectives.

Own the Strategy: You’ll have the opportunity to guide client strategies using your digital marketing knowledge and B2B expertise. Whether it’s project management or data analysis, your input will directly impact client success.

Collaborate with Experts: You’ll work closely with internal subject-matter experts to execute high-performance marketing campaigns, ensuring that every client interaction is meaningful and results-driven.

A Day in the Life

As a Customer Success Coordinator, your day will involve:

• Leading Client Meetings: Organizing and conducting calls with clients, setting agendas, and taking detailed notes.
• Project Management: Using Asana to define tasks, monitor progress, and ensure timely delivery of client projects.
• Client Communication: Acting as the primary point of contact for clients via Slack, Zoom, and email, maintaining strong relationships and managing expectations.
• Collaboration: Working closely with internal teams to align on strategies and deliverables, advocating for client needs and objectives.
• Reporting and Analysis: Reviewing client deliverables to ensure quality and accuracy, and collaborating with teams to identify growth opportunities.

Must-Haves

• Strong English fluency and excellent communication skills via Slack, Zoom, and email
• Ability to work US hours, preferably EST
• Skilled in using Asana as a project management tool
• 1-3 years of B2B digital marketing experience in an agency setting or a collaboration-heavy project management role
• Good understanding of B2B marketing and experience with Google Analytics, Google Tag Manager, and Google Ads Editor or other ad platform"
• Experience analyzing data from ad platforms like Google Ads, Microsoft Ads, Facebook Ads, and LinkedIn Ads

Nice-to-Haves

• Creative skills using tools like Canva or Figma
• Hands-on marketing or practitioner experience managing PPC, SEO, Paid Social, and/or Media Buying strategies. Someone who understands and can talk about these topics naturally.

Why You’ll Want to Work Here:

• Competitive salary based on experience
• Fully remote work policy with PTOs and paid holidays
• Health and life insurance benefits, retirement plan matching, and paid family leave
• Opportunities for professional growth and development within a supportive team culture

Ready to Make an Impact? :)

If you’re excited about helping B2B clients succeed and passionate about digital marketing, we’d love to hear from you.

When you apply, please record a one-minute Loom video introducing yourself and telling us why you think you’re the perfect fit for this role. We’re looking for creativity, enthusiasm, and an example of how your past experiences make you the right person for this job. We take the time to watch each video carefully, so make this your opportunity to shine!