Customer Success Manager, West - (Remote - US)

Job Description

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Customer Success Manager (West) in United States.

As a Customer Success Manager, you'll be responsible for managing a portfolio of Enterprise customer accounts, helping them achieve greater business value by implementing best practices, and driving the adoption of solutions. This role involves ensuring customer satisfaction, leading the onboarding process, resolving issues, and identifying opportunities for account growth. You’ll act as a trusted advisor to both developers and C-suite executives, building long-term relationships and ensuring that customers derive maximum value from the product.

Accountabilities:

• Manage a portfolio of Enterprise customer accounts, ensuring customer satisfaction and loyalty.
• Act as a trusted advisor by aligning solutions with customer business strategies and driving the adoption of best practices.
• Facilitate onboarding, setting success criteria, and providing training to customers to ensure they maximize value from the product.
• Identify expansion opportunities and work with the Sales team to generate growth for existing accounts.
• Drive customer engagement by continuously monitoring the customer journey, guiding them through the Vercel Maturity Model.
• Collaborate with various internal teams to provide tailored solutions and advocate for the customer’s needs.

Requirements

• 3+ years of experience in a B2B / SaaS environment.
• Proven track record in managing post-sales experiences for Developer Tools, Infrastructure, or Open Source products.
• Strong experience in managing Enterprise accounts, maintaining relationships with developers and C-suite executives.
• Solid understanding of CI/CD, deployment pipeline, and the SDLC process.
• Ability to thrive in a collaborative, remote work environment with strong initiative and a solution-oriented mindset.
• Willingness to learn and adapt technical concepts to support customer needs.

Benefits

• Competitive compensation package, including equity.
• Inclusive healthcare package.
• Opportunities for professional development through mentorship and networking events.
• Flexible time off policy.
• Equipment provided to perform your role, along with a WFH budget to enhance your workspace.
• Total compensation package includes benefits and equity-based compensation.

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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