Website Support Specialist (E-Commerce & Merchandising)

Job Description

Job Type: Full-Time
Location: 100% Remote
Timezone: US(PST)

About Our Client

Our Client is a modern wellness brand offering premium, organic teas and ritual-inspired experiences designed to promote mindfulness and connection. With a strong focus on sustainability, thoughtful design, and community, they blend wellness and lifestyle through beautifully curated tea rituals and digital experiences.

They’re seeking a detail-oriented E-Commerce & Merchandising Assistant who’s organized, proactive, and digitally savvy. The ideal candidate has hands-on experience with Shopify and social commerce platforms, understands SEO and analytics, and enjoys optimizing product listings to enhance visibility and performance. This role suits someone who thrives in a creative, fast-paced environment and values wellness, aesthetics, and collaboration.

Key Responsibilities

Website & Product Merchandising Support

• Update and maintain Shopify product listings, pricing, inventory, and collections.
• Support merchandising strategies for campaigns, promotions, and seasonal launches.
• Ensure product information is accurate, consistent, and visually appealing across all channels.

Multi-Channel Support & Optimization

• Optimize listings and performance across Shop, Meta, TikTok Shop, and other social commerce platforms.
• Maintain consistency of data, descriptions, pricing, and images across platforms.
• Assist in implementing A/B testing and optimization strategies to improve conversions.

Analytics & Reporting

• Monitor website and channel metrics including traffic, conversion, and sales.
• Generate performance reports and actionable insights for digital and merchandising teams.
• Track KPIs to support campaign planning and digital strategy.

Listing Optimization & SEO

• Optimize titles, descriptions, tags, and metadata for search and discoverability.
• Apply SEO best practices to enhance visibility across platforms.
• Collaborate with marketing teams to align listings with promotional campaigns.

General Website & E-Commerce Support

• Troubleshoot minor technical issues on Shopify and related platforms.
• Coordinate with marketing, customer service, and operations teams to ensure smooth workflows.
• Support the Website Manager on product launches and special projects.
  

Requirements

• 1–3 years of experience in e-commerce, website support, or digital merchandising.

• Hands-on experience with Shopify; familiarity with Shop, Meta, TikTok Shop, or other social platforms is a plus.
• Basic understanding of Google Analytics, Shopify Analytics, Meta Ads Manager, and TikTok Ads Manager.
• Knowledge of listing optimization, merchandising, and SEO for e-commerce.
• Strong attention to detail, organization, and problem-solving skills.
• Ability to collaborate effectively across multiple teams and platforms.