Polish Speaking Customer Service for Aviation industry

Job Description

Patrique Mercier Recruitment FR is proud to announce an exciting opportunity for a Polish Speaking Customer Service Representative in the Aviation Industry. This position provides a fantastic chance to join a leading company in the aviation sector, dedicated to delivering exceptional service to Polish-speaking clients.

Responsibilities

• Deliver excellent customer service to Polish-speaking clients through various communication channels including phone, email, and chat.
• Assist customers with inquiries related to flight bookings, ticket changes, and travel services.
• Manage and resolve customer complaints, ensuring a high level of customer satisfaction.
• Provide information about airline policies, procedures, and promotional offers to assist customers in their travel plans.
• Document all customer interactions accurately and maintain organized records for compliance and reporting.
• Collaborate with internal teams to address customer inquiries and enhance the overall travel experience.
• Stay updated on industry trends and airline products to provide relevant information to clients.

Requirements

• Fluency in Polish and English, both written and spoken.
• Experience in customer service, ideally within the aviation or travel industry.
• Strong communication skills and a customer-oriented approach.
• Excellent problem-solving abilities and a calm demeanor under pressure.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills.
• Flexibility to work various shifts, including evenings and weekends, as needed.