Dutch Speaking Customer Service for Media & Entertainment industry

Job Description

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Dutch Speaking Customer Service Representative in the vibrant Media & Entertainment industry. This position will allow you to engage with clients and customers while supporting a well-known company that drives creativity and innovation in entertainment.

Responsibilities

• Provide outstanding customer service to Dutch-speaking clients through various channels such as phone, email, and live chat, addressing inquiries about products and services in the media and entertainment sector.
• Assist customers with troubleshooting issues related to media subscriptions, streaming services, and billing inquiries.
• Communicate effectively to understand and resolve customer concerns, ensuring a seamless experience throughout their customer journey.
• Stay informed about the latest media trends and company offerings to provide accurate and relevant assistance.
• Document customer interactions thoroughly, providing feedback for service improvement initiatives.
• Collaborate with other departments to escalate and resolve complex customer issues efficiently.
• Contribute to the overall satisfaction and loyalty of our customer base by providing friendly and professional service.

Requirements

• Fluency in Dutch and English, both written and spoken.
• Prior experience in customer service, preferably within the media or entertainment industry, is advantageous.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the capacity to work in a fast-paced environment.
• Familiarity with customer service software and CRM systems.
• Detail-oriented with strong organizational skills.
• A passion for media and entertainment, with an understanding of current trends.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks