Application Support Specialist

Job Description

• Analyse and troubleshoot daily incidents and queries which are generated by users from a range of different applications.
• Provide detailed problem analysis, resolutions, or workarounds by following existing support workflows, protocol and procedures which are established in the support teams.
• Collaborate with global support teams for technical consultancy on a regular basis.
• Review current processes and workflow to identify opportunities for continuous improvements.
• Ensure that new processes and remediation are documented comprehensively and communicated to the respective team members.
• Perform the role of an application administrator for specific tasks and systems within the support domain.
• Administer and maintain the knowledge base articles and FAQ for respective applications.

Requirements

Candidates should have the following qualifications and competencies;

• A degree/diploma in IT or related engineering discipline.
• Must have 1 or 2 years of experience working with the ITSM framework (tier support).
• Very good communication skills in English (both written and spoken).
• Willing to work in late shift (afternoon to midnight).
• Effective interpersonal skills coupled with a positive work attitude.
• A team player and proactive in identifying areas of improvements within the internal support domain.
• Basic knowledge of data base query language (SQL).
• Preferably good skills in one of the following working areas:
• Change Management (e.g. JIRA)
• Requirements Management (e.g. Doors, Jama, Polarion)

Benefits

• Training & Development
• Paid Time Off
• Work from Home
• Medical