Marketplace Account Support Specialist

Job Description

At AM PM, we specialize in creating high-quality bathroom products designed for modern living. As we continue to grow and reach new goals, we’re looking for professionals in E-commerce to join our team!

• Updating and maintaining listings: making changes to descriptions, images, keywords, and rich content as directed by the manager.
• Setting up and managing advertising campaigns: adjusting keywords, bids, and budgets based on manager’s guidance, with daily monitoring of campaign effectiveness.
• Monitoring and managing reviews: responding to customer feedback, improving product ratings by promptly addressing reviews and enhancing service quality.
• Handling returns: analyzing reasons for returns, preparing reports, and providing suggestions for product or service improvements to the manager.
• Stock management: coordinating shipments to FBA warehouses, monitoring stock levels, and informing the manager about the need for restocking.
• Adjusting prices and conducting competitor price analysis upon manager’s request.
• Preparing data and analytical reports for assessing competitiveness in pricing and assortment.
• Resolving customer support cases: responding to inquiries about shipping, reviews, and technical issues on the platform.
• Overseeing order shipping from in-house fulfillment (3PL warehouse): coordinating timely shipments and logistics processes with the warehouse.
• Tracking advertising and operational expenses, preparing reports for submission to the manager.

• Experience with marketplaces is a strong advantage.
• High proficiency in Excel (data analysis, conditional formatting, pivot tables) and strong analytical skills.
• Experience in purchasing and inventory management (inventory analysis, restocking, pricing) or experience in e-commerce is an advantage.
• English proficiency at B2 level or higher.
• Knowledge of Russian or German is an advantage.

• Remote within the EU
• Full-time (5/2)
• Active team
• Career growth, amazing and progressive tasks
• Rich corporate culture

Important: The HR department accepts responses only through the JOIN platform, please send us a resume in this way, other communication methods are not available