Finnish Speaking Customer Support for Banking

Job Description

Patrique Mercier Recruitment FR is passionate about connecting skilled professionals with exceptional career opportunities. We are currently looking for a Finnish Speaking Customer Support Representative for the Banking sector. This role is ideal for individuals who are enthusiastic about providing outstanding service to clients in the financial industry.

Responsibilities

• Provide top-notch customer support to Finnish-speaking clients regarding banking products and services through phone, email, and chat.
• Assist customers with account inquiries, transaction issues, and general banking questions.
• Effectively resolve customer complaints and ensure proper follow-up to enhance client satisfaction.
• Document customer interactions accurately and manage inquiries in a timely manner.
• Collaborate with internal teams to address customer needs and improve service quality.
• Educate customers on banking procedures, products, and services available to them.
• Gather customer feedback to contribute to the continuous improvement of customer service processes.

Requirements

• Fluency in Finnish and English, both written and spoken.
• Previous experience in customer support, particularly in the banking or financial services sector.
• Strong communication and interpersonal skills with a focus on client needs.
• Detail-oriented with excellent organizational abilities.
• Proficient in using customer relationship management (CRM) software and standard office applications.
• Strong problem-solving skills and a proactive approach to customer assistance.
• Willingness to work flexible hours, including evenings and weekends if required.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks