Spanish Speaking Customer Support for Online Travel Agency

Job Description

Patrique Mercier Recruitment FR is dedicated to connecting talented professionals with exciting career opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for an Online Travel Agency. This role is ideal for individuals who are passionate about travel and excel in customer service, providing support to Spanish-speaking clients as they plan and book their journeys.

Responsibilities

• Provide exceptional customer support to Spanish-speaking clients regarding travel bookings, itineraries, and travel policies through phone, email, and chat.
• Assist customers with inquiries, changes, cancellations, and provide relevant travel information.
• Handle complaints and ensure timely resolutions to enhance customer satisfaction.
• Efficiently document customer interactions and ensure accurate follow-up on issues.
• Collaborate with internal teams and travel partners to ensure a seamless experience for clients.
• Educate customers about available travel options and unique promotions to enhance their experience.
• Gather customer feedback to contribute to service improvements and operational enhancements.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Experience in customer service, preferably in the travel or hospitality industry.
• Exceptional communication skills with a customer-focused mindset.
• Strong problem-solving abilities and the capacity to work effectively under pressure.
• Proficient in using customer support software and standard office applications.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied hours, including evenings and weekends as necessary.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks