Lodgify

APPLY FOR FUTURE JOBS AS CUSTOMER SUCCESS! 🚀

Job Description

⭐️ Why join our talent pool?
We’re always looking for passionate, proactive individuals to join our growing Customer Success team. By joining our talent pool, you’ll be among the first to hear about future opportunities across all Customer Success roles at Lodgify - including Customer Support, Connectivity Specialist, Customer Onboarding Specialist, and Payments Collection Specialist.
Whether your strengths lie in helping customers troubleshoot issues, guiding them to adopt new features, or ensuring smooth integrations and payment processes, you’ll play a key role in making sure our clients succeed with Lodgify!


⭐ Where do you want to take your next career path?
  • Customer Support: Provide top-tier support via phone, email, and chat, ensuring issues are resolved quickly and customers stay delighted. Share feedback across teams, document bugs, and help improve Lodgify’s platform - all while building strong relationships and delivering an outstanding customer experience!
  • Connectivity Specialist: Provide expert guidance on connection types, troubleshoot complex integration issues, and deliver top-notch support via chat, email, and calls. Build strong client relationships, ensure excellent service, and help customers get the most out of Lodgify’s platform.
  • Customer Onboarding Specialist: Take ownership of new customers, assist with account setup, and provide hands-on training to ensure smooth onboarding. Use a consultative approach to drive product adoption, gather feedback, and identify upsell opportunities!
  • Payments Collection Specialist: Manage customer retention, handle billing and collections, and resolve payment issues with a personalized touch. Use your negotiation skills to retain customers, identify upsell opportunities, and ensure smooth account upgrades - all while maintaining strong, positive relationships.

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