Italian Speaking E-commerce Support Specialist

Job Description

Patrique Mercier Recruitment FR is thrilled to announce an opening for an Italian Speaking E-Commerce Support Specialist. This position is an excellent opportunity for individuals who are passionate about e-commerce and are fluent in Italian. You will play a pivotal role in ensuring a seamless online shopping experience for our Italian-speaking customers, addressing their needs and inquiries with expertise and care.

Responsibilities

• Provide outstanding support to Italian-speaking customers through email, chat, and phone inquiries.
• Assist customers with questions about product information, order status, returns, and payment processes.
• Resolve customer complaints and issues in a timely and professional manner.
• Manage and process customer orders accurately and efficiently.
• Stay informed about the latest product updates, promotions, and company policies.
• Collaborate with cross-functional teams to improve customer experience and service delivery.
• Document customer interactions accurately in the CRM system for effective tracking and follow-up.

Requirements

• Fluency in Italian and English, both written and spoken.
• Previous experience in customer support or e-commerce roles is highly desirable.
• Strong interest in e-commerce and knowledge of online shopping trends.
• Excellent communication skills with a commitment to providing exceptional customer service.
• Familiarity with customer service software and CRM applications.
• Ability to work independently and manage inquiries in a fast-paced environment.
• Strong problem-solving skills and attention to detail.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...