Senior Technical Account Manager

Job Description

As a Senior Technical Account Manager, you are responsible for the technical implementation of all projects assigned to you. You are the primary contact for the client on all technical matters, and you function as an intermediary between the client and the different departments within Amagi.

The broadcast, digital and linear industries will be your playground, where you can apply your affinity for high-tech, software products. We offer state-of-the-art, global leading software solutions in a fast-changing industry. With thousands of drivers, highly advanced features, and a proven track record, our products offer best-of-breed end-to-end solutions. You can become part of this winning team and apply your skills to further expand our success around the globe.

Responsibilities

• Manage technical portfolio of various clients (Broadcast, Digital (OTT), Linear)

• Drive positive relationships with clients at various levels

• Ensure client’s support tickets are resolved in a fast and professional manner and comply with agreed Service Level Agreements

• Ensure all bugs or feature requests are tracked and progressed in a timely manner correctly managing client expectations

• Build strong relationships cross-functionally with Product, Engineering, Client Solutions

• Manage all technical projects carried out with clients from inception to completion

• Prepare and perform training of clients and colleagues after key deployments and implementations

• Build and document knowledge about client’s business

• Identify any training/knowledge needs for clients and colleagues

• Be responsible for undertaking project work across the team as required – participation in reference groups, training and testing on new functionality

Requirements

• Excellent communication and leadership skills
• Excellent Customer Management & negotiation skills
• University Degree in Electrical Engineering, Computer Science or Equivalent experience
• Knowledge of Broadcast, Digital, Linear or SSAI is mandatory
• 3-7 years of Account / Customer Management experience
• Technically sound in Cloud, Microservices architecture
• Understands SaaS / PaaS
• Proven experience of technically managing complex solutions with Tier-1 clients
• Proven track record working in a team environment

Benefits

We offer a competitive compensation package that includes an annual base salary and performance pay, as well as a comprehensive total rewards package.

• Health/Medical, Dental, and Vision coverage
• 401(k) Retirement with matching program up to 4%.
• Paid Time Off - 4 weeks of vacation in addition to 12 Holidays and Personal Leave time.
• Paid Parental Leave for both primary and secondary caregivers.
• Paid "Pawternity" Leave for primary caregivers when a new pet has joined the family or fallen ill.
• Flexible Spending Accounts (FSA)
• Life, AD&D, and Disability Insurance
• Employee Assistance Program (EAP)
• Sabbatical option after five years of service - up to 3 months

Amagi is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Amagi will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.