Point Click Care

Product Operations Manager - Portfolio (Remote US)

Job Description

About the Role:

As Product Operations Manager - Portfolio you play a critical role in how we plan, manage and communicate our R&D investments to maximize customer and business outcomes. You'll be at the forefront of designing and implementing cutting-edge tools and frameworks that enable effective planning and decision-making. You'll create and refine systems to manage our product development portfolio, ensuring alignment with corporate goals and optimizing resource allocation across diverse projects to maximize returns and minimize risks. Collaborating with passionate internal stakeholders, you'll ensure our portfolio management systems are aligned with their needs, gaining support for key decisions. By leveraging advanced analytics and technology, you'll monitor portfolio performance against key metrics, providing insightful reports and updates to senior management that influence high-level strategic directions. You'll also establish and enhance governance processes and frameworks, continuously evolving our portfolio management practices to stay ahead of the curve. We're seeking someone with a strategic mindset, exceptional analytical skills, strong financial acumen, and outstanding communication abilities. Your leadership and adaptability will empower you to develop systems that make a real difference. If you're excited about building the tools and strategies that shape our future, we invite you to join our dynamic team!


Key Responsibilities:
  • Develop and improve systems that manage the allocation of resources across different projects or initiatives within the portfolio system of record.
  • Leverage advanced analytics to evaluate portfolio and product performance, uncovering valuable insights that drive strategic decisions.
  • Monitor the performance of the portfolio against key metrics and benchmarks and provide regular reports to senior management and other relevant stakeholders.
  • Produce multi-level product roadmaps, and other reports as required from the portfolio system of record.
  • Manage the governance of the product development lifecycle including processes and frameworks to ensure transparency, accountability, and compliance within the portfolio.
  • Ensure our system of record (Aha!) accurately reflects the current and planned work for product and engineering. 

  • Your Key Strengths:
  • 5-10 years related experience in Portfolio Management, Analytics, Project Management, etc.
  • Bachelor's Degree (Business, Business Systems Admin, Finance)
  • Process Improvement: Proficiency in identifying inefficiencies, analyzing workflows, and implementing process improvements to streamline operations and increase efficiency.
  • Analytical skills: Strong analytical and problem-solving skills to assess risks, identify opportunities, and make data-driven decisions regarding portfolio management.
  • Financial acumen: Proficiency in financial analysis, budgeting, and forecasting to effectively allocate resources and evaluate the financial performance of the portfolio.
  • Communication skills: Excellent verbal and written communication skills to effectively communicate portfolio management strategies, updates, and reports to stakeholders at all levels of the organization.
  • Project management skills: Proficiency in project management methodologies and tools to effectively plan, execute, and monitor portfolio initiatives and ensure they are delivered on time and within budget.

  • Bonus Skills:
  • Experience using Aha! Roadmaps, and Pendo, Software Experience Management System.