Customer Service Representative
- Dash Living
Job Description
ABOUT THE JOB
To empower “living” in a connected world!
Dash Living is Asia Pacific’s new generation of rental solutions in Hong Kong, Singapore, Tokyo, and Sydney. We are creating a global accommodation community through sharing economies, tech, and unique tenant experiences, empowering discerning urban professionals to live and thrive in the most expensive cities in the world. Founded in 2014, venture capital-backed by MindWorks Ventures, Grosvenor, Taronga Ventures, and more.
We’re looking for a proactive Customer Service Representative to support day-to-day operations, ensuring a seamless experience for our tenants. This role involves handling customer inquiries, resolving issues, managing data entry, and providing real-time chat and email support. You will play a key role in troubleshooting technical problems, managing escalations, and improving customer satisfaction through thoughtful solutions.
Come and join us if you want to be a Dasher and enjoy learning in a fast-paced environment!
WHAT YOU'LL DO
- Communicate with internal and external stakeholders for day-to-day operations.
- Data Entry; Creates, updates, and maintains customer records.
- Provide real-time chat support in expediting issues, and resolutions to increase customer satisfaction.
- Resolve customer complaints effectively through careful analysis of situations and determination of the required resources for win-win resolutions.
- Handle email inquiries, questions, and concerns about a company's products or services.
- Resolving issues and troubleshooting technical problems.
- Handling customer complaints and email escalations of the department.
- Collecting and analyzing customer feedback.
Requirements
WHAT WE'RE LOOKING FOR
- Diploma / Bachelor's /College Degree / Equivalent Experience
- Preferably at least 2-3 years of relevant experience
- Basic Excel knowledge
- Critical thinker and meticulous
- Attention to detail is a must
- Great interpersonal skills and a team player
- Able to multitask and work independently with minimal supervision
- Able to work independently, multi-task, and meet deadlines
- Excellent Oral and Written Communications skills
PERFORMANCE KPI:
- Stakeholder Feedback
- Customer Satisfaction
- Customer Response Time
- Email Quality
- Problem Solving Accuracy
Benefits
WHAT WE OFFER
- A dynamic startup environment with career progression
- Experience in working with overseas teams
- Competitive salary
- Fringe benefits + Extra leaves
- Salary: Starts at S$700
