Customer Service Representative

Job Description

Brandies is excited to announce an opening for a Customer Service Representative to join our dedicated team. In this role, you will be the first point of contact for our customers, playing a vital role in ensuring their satisfaction and loyalty to our brand. You will interact with customers via phone, email, or chat, addressing inquiries, providing support, and resolving any issues they may encounter. Your excellent communication skills and problem-solving abilities will allow you to deliver exceptional service and enhance the customer experience. As a Customer Service Representative at Brandies, you will contribute to a positive and supportive work environment, where teamwork and collaboration are key. We're looking for someone who is enthusiastic about helping others and is committed to maintaining high standards of customer service. Join us in making a difference in the lives of our customers!

Responsibilities

• Respond to customer inquiries promptly and professionally, providing accurate information and solutions.
• Handle customer complaints and issues with a focus on resolving them effectively and empathetically.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to ensure customer needs are addressed.
• Conduct follow-up communications to ensure customer satisfaction.
• Stay updated on product knowledge and company policies to inform and assist customers accurately.
• Participate in training sessions and team meetings to improve customer service skills.

Requirements

• High school diploma or equivalent; further education in customer service or communications is a plus.
• Prior experience in customer service or a related field is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Proficient in using customer service software and Microsoft Office Suite.
• Ability to work both independently and as part of a team.
• Flexibility to work various shifts, including evenings and weekends.