The essential functions include, but are not limited to the following:
o Design, develop, and maintain software applications for use within Logistics.
o Ensure the performance, quality, and responsiveness of applications.
o Maintain high standards of code quality and integrity.
o Participate in code reviews and follow best practices in software development.
o Identify and correct bottlenecks and fix bugs. Work on complex problems, analyze situations, and apply problem-solving skills.
o Collaborate with a team of developers, designers, and product managers. Contribute to team meetings and offer innovative ideas and solutions.
o Assist in project planning and adhere to timelines. Report progress and challenges to the management team.
o Provide second-level contact to customer inquiries, requests, and technical issues via various communication channels to convey resolutions to customer issues.
o Where required, demonstrate the software to stakeholders and customers.
o Maintain a professional and courteous demeanor when interacting with customers.
o Diagnose and resolve technical issues related to products, software, or services.
o Utilize problem-solving skills to analyze and identify root causes of problems and provide solutions or workarounds.
o Collaborate with other technical teams and engineers to escalate and resolve complex issues and deliver effective solutions.
o Handle escalations from Tier 2 Support Team.
o Be a strong collaborator, a part of a small team, that touches every part of the company.
Minimum Education & Experience Qualifications:
o 5+ years of related experience.
o Technically inclined and enjoy wearing a lot of hats.
o A capable quantitative thinker who learns quickly.
o Strongly proficient in at least one programming language (C++,C#, Delphi, Java or similar)
o Experience with database technologies (SQL)Experience with standard API’s such as REST, SOAP and JSON, XMLKnowledge of DevOps tools (Docker, Kubernetes) is a plus