We are seeking an Account Manager based in India to oversee a $3M+ Book of Business composed of EMEA customers. Our Account Managers collaborate with Renewal Specialists and CSM teams to drive expansions, upsells, and ensure timely renewals. They also drive adoption of JumpCloud’s solutions within existing accounts, identifying opportunities for further growth.
This role is fully remote but will cover EMEA working hours. This opportunity is also fully remote!
If you have a strong background in SaaS sales, a proven ability to exceed targets, and thrive in a fast-paced environment, we’d love to hear from you!
You will:
Key Responsibilities Include:
Account Management & Growth
Own a $3M+ BoB for EMEA-based customers, focusing on renewals, expansions, and upsells.
Leverage data-driven insights to identify growth opportunities within your portfolio.
Consistently meet or exceed Net ARR and related revenue targets.
KPI Ownership & Strategic Planning
Primary KPIs: Net ARR, renewals, expansion revenue, and adoption metrics.
Develop targeted account strategies to drive product usage and uncover upsell opportunities.
Accurately forecast your pipeline and maintain consistent reporting on key metrics.
Cross-Functional Collaboration
Partner with CSM teams to ensure customer success, driving deeper adoption of JumpCloud’s solutions.
Collaborate with Marketing to craft campaigns that enhance awareness and spur product usage.
Coordinate with New Business teams to streamline the onboarding of new customers, ensuring a smooth transition into your portfolio.
Reporting & Stakeholder Engagement
Provide regular updates on performance, pipeline health, and growth initiatives to the Head of International Account Managers.
Communicate effectively with both internal teams and external customers to maintain transparency and alignment.
You have:
4+ years of experience in SaaS sales or account management, ideally serving EMEA markets.
Proven track record of driving renewals and expansions in a high-growth environment.
Excellent communication, negotiation, and presentation skills, with the ability to influence stakeholders at all levels.
Data-driven mindset with experience in CRM tools, pipeline analytics, and forecasting.
Bonus points if you have:
Bachelor’s degree in Business, Computer Science, or a related field; MBA is a plus.
Familiarity with advanced sales methodologies (e.g., Challenger, MEDDIC, SPIN).
Experience in a hyper-growth SaaS environment managing complex portfolios.
Why Join JumpCloud?
High-Impact Role: Directly influence renewal rates, expansion revenue, and overall customer success for a key set of accounts.
Global Collaboration: Work with diverse, passionate teams dedicated to innovation and delivering customer value.
Career Growth: Enjoy a dynamic, fast-paced SaaS setting that values continuous learning, autonomy, and excellence.
Flexible Environment: Benefit from a hybrid work model with the resources and support you need to succeed.