Customer Billing Support Specialist

Job Description

100% Remote | Monday through Friday, 12 PM to 8 PM Argentina Time

Are you a customer-focused problem solver with experience in collections, billing, or financial customer support? We’re looking for a Customer Billing Support Specialist to help authors manage payments, resolve account issues, and ensure a seamless financial experience. If you have a background in collections, customer financial support, or payment processing, we’d love to hear from you!

What You’ll Do:

• Customer Financial Support: Assist authors with account balances, payment issues, and financial inquiries via phone, email, and chat.
• Collections & Payment Follow-Ups: Contact authors with overdue payments and work toward resolving outstanding balances.
• Process Royalty Withdrawals: Ensure smooth and timely author royalty payments.
• Payment Method Updates: Assist authors with updating their payment details and resolving failed transactions.
• Dispute Resolution: Handle refund requests, chargebacks, and customer disputes with a problem-solving approach.
• Maintain Accurate Records: Keep financial support and collections activities well-documented for transparency and efficiency.

Requirements

• Experience in customer financial support, collections, or payment processing (not accounting or finance analysis).
• Excellent communication skills (spoken & written) in English for handling customer inquiries professionally.
• Strong problem-solving mindset – ability to de-escalate payment issues and negotiate solutions.
• Familiarity with CRM tools (Salesforce or similar), Microsoft Teams, and G Suite.
• Detail-oriented and organized, capable of tracking outstanding balances and financial transactions.

Nice-to-Haves:

• Experience in a publishing, subscription-based, or SaaS company.
• Knowledge of dispute resolution, chargeback handling, or financial troubleshooting.
• Experience in remote work with self-motivation and strong accountability.

Benefits

🌍 Remote Work – Work from anywhere in a flexible environment.

📈 Career Growth – Join a forward-thinking team with opportunities for advancement.

🤝 Supportive Team Culture – Work with a collaborative and customer-focused company.

💳 Meaningful Impact – Help authors manage their finances stress-free so they can focus on writing.

If you have experience in collections, financial customer support, or payment processing, we’d love to hear from you! Submit your resume and tell us about your experience helping customers with financial matters.