Customer Support Specialist

Job Description

Revolutionizing Islamic Finance with Blockchain Technology

Are you ready to be part of a groundbreaking initiative that combines Islamic finance principles with cutting-edge blockchain technology?

Look no further than CAIZ – THE FIRST ISLAMIC ECOSYSTEM BUILT ON BLOCKCHAIN.

At CAIZ, our mission is clear: to create a Fiqh compliant financial ecosystem that provides our community with fair and easy access to ethical financial products and services. We believe in empowering individuals to build a strong financial future while engaging in long-term economically beneficial behavior.

Our native coin, CAIZcoin, that fuels the CAIZblockchain. With CAIZcoin, you can make seamless payments, store value, and interact with a range of ethical financial products we are developing. The centerpiece of our ecosystem is the innovative CAIZapp, giving users complete control over their digital assets.

We are a passionate team reshaping finance, and we are expanding our dynamic workforce. Join us in a collaborative work environment focused on creating a fast and compliant money transfer structure.

WHY TO JOIN CAIZ?

• Innovative & Purpose-Driven: At CAIZ, we combine advanced blockchain technology with the principles of Islamic finance to create an innovative and modern financial system. Join us to be part of a forward-thinking organization that is reshaping the future of finance.
• Ethical Impact: As part of CAIZ, you'll be working in an Organization that prioritizes ethics and integrity in all its operations, ensuring that every solution we offer aligns with the core values of fairness, transparency, and respect.
• Growth & Learning Opportunities: At CAIZ, we value personal and professional growth. You'll have the opportunity to learn, innovate, and grow within a dynamic, supportive environment, while contributing to the development of ethical financial solutions.
• Global Vision, Local Impact: CAIZ is focused on creating an inclusive, sustainable financial system that empowers individuals globally. You’ll be contributing to a company that has a positive impact on local communities and the global financial landscape.
• Collaborative Culture: We believe in teamwork and collaboration. You'll work alongside passionate professionals who are committed to driving change in the crypto and blockchain space, working together to create an ethical financial future.
• Secure & Transparent Environment: We emphasize trust and security in all aspects of our operations. As part of CAIZ, you’ll be part of a transparent organization that values customer trust and ensures the highest security standards in the crypto space.

We are hiring a Customer Support Specialist to manage customer queries and complaints. You will also be asked to modifications, and escalate complaints across several communication channels.

Key Responsibilities:

• Customer Assistance: Provide timely, courteous, and effective support to customers via phone, email, live chat, or social media channels.
• Issue Resolution: Diagnose and resolve customer complaints and technical issues, ensuring a high level of customer satisfaction.
• Product Knowledge: Maintain a deep understanding of our products/services and provide accurate, detailed information to customers.
• Ticket Management: Manage support tickets from creation through to resolution, ensuring each inquiry is documented, prioritized, and followed up on.
• Troubleshooting: Identify customer problems and provide clear, step-by-step solutions or direct them to appropriate resources or departments.
• Customer Feedback: Gather feedback from customers and relay important information to the relevant departments for product/service improvement.
• Escalation: Escalate complex or unresolved issues to the appropriate higher-level support or technical teams.
• Knowledge Base Maintenance: Help maintain and update internal knowledge base and FAQs based on common customer inquiries and new product/service updates.
• Provide accurate, valid, and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Experience:

• Experience: Minimum of 5 years of experience in customer support or a similar role (experience in Financial Industry is a plus). Knowledge or experience in Finance and/or Decentralized Finance and/or Cryptocurrency/Blockchain
• Communication Skills: Excellent verbal and written communication skills with the ability to communicate effectively and clearly with customers. Should be Fluent in English.
• Problem-Solving: Strong analytical and troubleshooting skills, with the ability to identify problems and provide appropriate solutions.
• Tech-Savvy: Proficient with customer service software CRM systems, and Microsoft Office Suite. Knowledge of Finance is a plus.
• Customer-Centric: A genuine passion for delivering exceptional customer experiences and a calm demeanor under pressure.
• Team Player: Ability to work well within a team, collaborate with other departments, and share knowledge to enhance customer service processes.

Level of studies: Diploma, Bachelor or Master Degree in Economics, Business, Sales or similar

BENEFITS AT CAIZ :

• Competitive Financial Compensation: We offer financial benefits that reflect the value of your work and dedication.
• Work Flexibility: Enjoy the flexibility to work from home, the office, or even abroad.
• Annual Holidays: Generous paid time off to help you maintain a healthy work-life balance.
• Relocation Assistance: We provide relocation support for employees moving to new locations.
• Professional Development: Opportunities for training, certifications, and career growth.
• Employee Recognition: Programs to celebrate and reward your achievements and contributions.
• Inclusive & Collaborative Culture: A supportive and diverse work environment where your voice matters.
• Diversity, Equality, and Inclusion: We are committed to fostering a workplace that values diversity and promotes equality and inclusion for all employees.

Don't miss this opportunity – apply now and be part of the CAIZ revolution.

CAIZ is THE FIRST ISLAMIC ECOSYSTEM BUILD ON BLOCKCHAIN: The mission is to create a Fiqh compliant financial ecosystem that provides our community fair and easy access to ethical financial products and services that give them the tools to build a strong financial future and engage in long term economically beneficial behaviour. CAIZcoin is the native coin that can be used on the CAIZblockchain to make payments, store value and to interact with the ethical financial products that will be built. The CAIZapp serves as the centerpiece of the extensive CAIZecosystem. With the App, you can maintain complete control over your digital assets and access all the features of the ecosystem.