Sales Development Representative (SDR) and Chat Specialist

Job Description

At Photobooth Supply Co., we believe in the power of capturing moments and creating lasting memories. Our mission is to empower entrepreneurs and event professionals with a proven and profitable business in the form of a photo booth. We’ve transformed the lives of thousands of customers worldwide, and now we’re looking for a driven and proactive Sales Development Representative (SRD) and Chat Specialist to join our team.

In this hybrid role, you’ll be the first point of contact for inbound leads, engaging with potential customers via live chat and email to qualify them for our sales process. Your primary focus will be maintaining a healthy pipeline, booking meetings with Inside Sales Representatives, and ensuring every lead receives timely, helpful responses. If you thrive on connecting with people, solving problems, and contributing to the success of your team, this role is for you!

As this is a brand-new position at Photobooth Supply Co., we’re seeking someone adaptable and excited to shape the role from the ground up. You’ll help create SOPs and processes, and be ready to roll up your sleeves as we refine and optimize the way we serve our leads. We’re currently looking to hire two people for this role. However, depending on the impact and outcomes of this new role, we may only require one. If that happens, there may be opportunities to transition into an Inside Sales Representative role based on your skills and performance.

Requirements

• Ability to make 150+ calls per day.
• 1+ years of experience in sales development, customer support, or a similar role, preferably with live chat or hybrid communication experience.
• Proficiency in CRM tools, particularly HubSpot CRM and Gong, for managing leads and tracking interactions.
• Strong verbal and written communication skills, with the ability to connect with prospects and provide clear, concise responses.
• Self-motivated, proactive, and able to work independently to meet targets.
• Exceptional organizational and time management skills to balance multiple inquiries and follow-ups.
• Comfortable working PST hours.
• US-based candidates must live in one of the following states: Arizona, California, Colorado, Florida, Georgia, Illinois, Montana, Nevada, New Hampshire, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, Texas, Tennessee, Utah, Virginia, Wyoming

What Success Looks Like (KPIs)

• Chat First Response Time: Maintaining a 15 seconds or less response time to inbound chat inquiries.
• Escalation Rate: Ensuring a 30-35% of qualified leads are escalated to meetings booked with the sales team.
• Meetings Booked: Meeting or exceeding monthly targets for qualified meetings booked with Inside Sales Representatives.
• Calls and Activities: Maintain a high level of outreach and responsiveness by making 150+ calls per day to engage and follow up with leads. In addition to calls, ensure timely communication via other channels such as emails, texts, and live chat, while balancing activities to meet daily and monthly targets.

Key Responsibilities

Pipeline Management:

• Manage and qualify inbound leads via live chat, email, and other platforms to build and maintain a healthy pipeline of prospects.
• Utilize tools like HubSpot CRM and Gong to log interactions, track lead status, and ensure accurate data management.

Lead Qualification:

• Quickly assess potential customers’ needs and determine their fit for our solutions based on established qualification criteria.
• Escalate qualified leads by booking discovery calls or product demos with Inside Sales Representatives.

Meeting Scheduling:

• Proactively engage with leads to schedule meetings with Inside Sales Representatives.
• Ensure meetings are booked efficiently, minimizing scheduling conflicts.

Customer Engagement:

• Provide exceptional first responses to inbound inquiries, ensuring prompt and professional communication.
• Act as the face of the company in live chat interactions, addressing customer questions and guiding them to the next steps in the sales process.

Collaboration and Feedback:

• Collaborate with the sales and marketing teams to refine lead qualification criteria and improve messaging.
• Provide feedback to the marketing team regarding lead quality and customer inquiries to help optimize campaigns.

Technical Proficiency:

• Learn and demonstrate an in-depth understanding of our photo booth products and services to confidently address customer questions.

Benefits

• Salary: $50,000 - $60,000, with additional incentive opportunities based on performance. The incentive plan is currently being developed and may evolve over time. It will be tied to key KPIs outlined in the job description and is expected to take effect after the successful completion of the probationary period (30 to 90 days, depending on performance). The estimated OTE is $60,000 - $70,000.

🏥 Gold Standard Health Benefits

👴 401K

📚 Education Stipend

💻 Remote Work

💰 Bonus Plan

🏝️ Annual Retreat

✈️ Generous PTO and Holiday Schedule

💼 Quarterly Financial Meetings

📊 Open Book Management

💪 Intimate Team

🧑‍💻 Work from Home Stipend

Why Join Us?

At Photobooth Supply Co., we thrive on innovation, teamwork, and a commitment to helping our customers create unforgettable memories. This hybrid role combines the excitement of sales development with the satisfaction of providing stellar customer support, making it perfect for someone who enjoys variety and direct impact.

We value diversity and inclusivity and are committed to creating a workplace where everyone feels empowered to succeed. If you’re ready to help entrepreneurs grow their businesses while advancing your career, we’d love to hear from you!