German Speaking Customer Support for Transportation Services Department

Job Description

Patrique Mercier Recruitment is thrilled to offer a new position for a German Speaking Customer Support representative within our Transportation Services Department. In this role, you will engage directly with our German-speaking clients, providing them with assistance and information regarding our transportation services. If you have a passion for customer service and are fluent in German, we invite you to join our dynamic team!

Responsibilities

• Handle customer inquiries related to transportation services via phone, email, and chat.
• Provide accurate information regarding service options, pricing, and schedules.
• Assist customers in resolving any issues or concerns they may have with our transportation services.
• Maintain a high level of customer satisfaction by offering efficient and friendly service.
• Document customer interactions and feedback to improve overall service quality.
• Collaborate with team members and other departments to ensure smooth operations.

Requirements

• Fluency in German (both spoken and written) is essential.
• Strong customer service and communication skills.
• Previous experience in customer support or service roles, preferably in the transportation industry.
• Excellent problem-solving abilities and a proactive approach to customer care.
• Ability to work efficiently in a fast-paced environment.
• A team player with a positive attitude and strong interpersonal skills.
• Keen attention to detail and organizational skills.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Transportation Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training