Job Description

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:

We are seeking a Program Manager to lead the execution of our Customer Connectivity Program, ensuring seamless alignment between our product development lifecycle and customer feedback mechanisms. This role is responsible for operationalizing key program initiatives, managing cross-functional collaboration, and ensuring that customer insights drive meaningful impact on our product strategy.

Key Responsibilities:

Own and execute the Customer Connectivity Program, ensuring alignment with strategic goals and company priorities.

Establish and manage scalable cross-functional processes that enhance how we collect, analyze, and act on customer feedback.

Track and report on program key results (KRs), success metrics, and initiative progress, ensuring accountability across teams.

Collaborate with Product, UX, Engineering, and Customer teams to operationalize and improve initiatives such as:

Customer Discovery Sessions (CDS)

Public Roadmap Transparency & Change Management

Early Adopter Programs & Experimentation Governance

User Feedback Management & Exception Handling

Drive the continuous improvement of program tenets, ensuring processes remain transparent, scalable, iterative, realistic, and balanced.

Support the implementation of tools (e.g., Pendo, Gainsight) to improve feedback loops and increase efficiency in customer engagement.

Lead cross-functional initiative groups, providing guidance and structure to ensure successful execution.

Identify risks, propose solutions, and remove blockers to drive program success.

Qualifications & Experience:

3+ years of experience in program management, product operations, or customer insights programs.

Strong background in process development, project execution, and cross-functional collaboration.

Experience managing customer-facing initiatives, product feedback loops, and scaling operational processes.

Ability to translate customer insights into actionable program improvements.

Proven ability to manage multiple stakeholders, facilitate decision-making, and drive alignment.

Experience working in tech, SaaS, or EdTech environments is preferred.

Strong analytical and reporting skills; experience with OKRs, KPIs, and program dashboards is a plus.

Excellent communication and stakeholder management skills.

Get in on all the awesome at Instructure:

Competitive salary and 401k.

Medical, dental, disability, and life insurance.

HSA program, vision, voluntary life, and AD&D.

Tuition reimbursement.

Paid time off, 10 paid holidays, and flexible work schedules.

Gym club reimbursements and rewards-based fitness tracking.

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