Italian Speaking Customer Success Representative for Spotify - Remote in Greece

Job Description

Patrique Mercier Recruitment FR is excited to announce a fantastic opportunity for an Italian Speaking Customer Success Representative for Spotify, available for remote work from Greece. If you are passionate about customer success and have a love for music, this role is perfect for you!

Responsibilities

• Deliver exceptional customer support to Italian-speaking Spotify users through various channels including email, chat, and phone.
• Address customer inquiries relating to account management, Spotify features, and service-related questions.
• Proactively engage with users to enhance their experience and ensure they fully benefit from Spotify's offerings.
• Resolve issues and manage customer complaints in an efficient manner to foster satisfaction and loyalty.
• Document customer interactions in the CRM system to assist in follow-ups and generate reports.
• Collaborate with various teams within Spotify to ensure high-quality service delivery.
• Remain informed about Spotify’s product updates and industry trends to provide relevant advice to users.

Requirements

• Fluency in Italian and English, both written and spoken.
• Prior experience in customer service, customer success, or similar roles is an advantage.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities with a focus on delivering customer satisfaction.
• Capability to handle multiple tasks efficiently and thrive under pressure.
• Familiarity with CRM tools and basic computer skills.
• Enthusiasm for assisting customers in maximizing their Spotify experience.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks