Client Success Asst. (US-based - Remote)

Job Description

About From Day One:

The business landscape is changing fast. From Day One is a media outlet and conference series that helps companies navigate all that change in ways that put people first. 

Since our beginning in 2018, we’ve reached over 150,000 attendees, hosted over a thousand speakers, and produced conferences in more than 20 major U.S. cities–and counting. We take a unique, cross-disciplinary approach, convening leaders in CSR, HR, marketing, and communications, as well as civic leaders, authors, and journalists, to share business strategies that benefit workers, customers, and communities. 

We also publish reporting and opinion pieces by a network of notable journalists, led by the company’s editor in chief, veteran journalist Stephen Koepp.

At From Day One, we hire people who have a high degree of self-motivation and the potential to grow into active leaders. We call team members like these “drivers”. If you are a passenger, From Day One will not be a good fit for you. 

As you apply, think about whether these attributes describe you: 

• You motivate and energize colleagues rather than waiting for inspiration. 
• You're relentlessly resourceful and take ownership rather than seeking excuses. .
• You look to consistently deliver great outcomes, and work to improve processes as you engage with them. 
• You are excited about your work and bring urgency to your mission.   
• You approach challenges with enthusiasm and optimism.  

Our work is driven by our mission to improve the relationship between business and society, and our efforts are intended to contribute to a brighter future. By maintaining this optimistic outlook, we not only motivate ourselves but also uplift those around us. We believe that believing that the future will be better is the first step towards making it better -- for others, and for ourselves personally.

Please note that diversity and inclusion are absolutely core to our mission, and we are committed to those values in our hiring process.

About This Role:

We are looking for a Client Success Assistant to perform a variety of administrative and client service tasks. The Client Success Assistant’s responsibilities include managing calendars, keeping track of deliverables, conducting research, and coordinating between various team members. To be successful in this role, you should be well-organized, have great time management skills and be able to act without guidance.

Responsibilities:

• Act as the point of contact among executives, employees, clients and external partners
• Manage information flow in a timely and accurate manner
• Manage client deliverables.
• Prepare weekly, monthly or quarterly reports
• Format information for internal and external communication – memos, emails, presentations, reports

Requirements

• This position requires a 4-year college/university degree at minimum. Candidates should have a strong academic background and a minimum of 2 years of full-time, professional post-graduation experience.
• Work experience as an Executive Assistant, Administrative Assistant or similar role
• Basic knowledge of business software such as MS Office products, Google For Business, or similar
• Outstanding organizational and time management skills
• Excellent verbal and written communications skills
• A 4-year college/university degree

Benefits

• This is a full-time salaried position. Starting salary is $50,000 per year with opportunities for regular advancement and raises.
• This position is fully remote, although you will have opportunities to meet and socialize with the mostly Brooklyn-based staff if you are in the area and wish to connect.
• From Day One offers a comprehensive benefits package including health insurance (including medical, dental, and vision coverage), competitive vacation policies including summer and winter breaks, and an employee stock plan.