Dutch Speaking Messaging Platform Support Specialist - Athens (Remote in Greece)

Job Description

Patrique Mercier Recruitment is thrilled to announce an opening for a Dutch Speaking Messaging Platform Support Specialist to join our team in Athens, with the added benefit of remote work flexibility within Greece. In this dynamic role, you will play a key role in supporting our clients who use advanced messaging platforms, ensuring they receive swift and effective solutions to their inquiries and technical issues. Your fluency in both Dutch and English will be crucial in assisting users and enhancing their overall experience. If you are passionate about customer service and technology, and are looking for an opportunity to grow your career, we encourage you to apply!

Responsibilities

• Provide high-quality support to users of messaging platforms, resolving their questions and technical challenges effectively.
• Diagnose technical issues and collaborate closely with development teams to implement timely solutions.
• Maintain detailed documentation of support interactions and generate performance reports to track service quality.
• Assist in onboarding new clients, ensuring they are equipped to maximize the use of messaging services.
• Work with cross-functional teams to gather user feedback and suggest improvements to platform features.
• Ensure a high level of customer satisfaction through prompt and effective communication with clients.

Requirements

• Fluency in Dutch and English; proficiency in additional languages is a plus.
• Experience in customer support or technical support roles, especially related to messaging or communication technologies.
• Strong analytical and troubleshooting skills, with attention to detail in issue resolution.
• Excellent communication skills, especially in a customer-facing environment.
• Ability to work efficiently in a remote team and demonstrate self-motivation.
• Familiarity with messaging platforms and mobile technology is highly desirable.
• A customer-centric attitude and a genuine enthusiasm for technology and innovation.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....