Technical Support Specialist - Vehicle Industry

Job Description

Our client is seeking a highly skilled Technical Support Specialist with a strong background in SaaS platforms and a deep understanding of technical troubleshooting. Experience in the vehicle industry in the U.S. is a significant plus. This role will be responsible for providing top-tier support, troubleshooting software issues, and assisting clients in resolving technical challenges related to our platform.

Key Responsibilities

• Serve as the primary point of contact for technical support inquiries, troubleshooting SaaS-related issues effectively.
• Assist customers in resolving software functionality concerns, system integrations, and API-related queries.
• Work closely with development and product teams to escalate and resolve technical issues efficiently.
• Provide training and guidance to customers on best practices for using the platform.
• Maintain detailed documentation of issues, resolutions, and customer interactions in the ticketing system.
• Continuously improve the support process by identifying recurring issues and proposing solutions.

Requirements

• 3+ years of technical support experience in a SaaS environment.
• Strong troubleshooting skills with software applications, APIs, and integrations.
• Experience working in or supporting clients in the vehicle industry (preferred).
• Familiarity with helpdesk ticketing systems, remote troubleshooting tools, and CRM platforms.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Ability to work independently and prioritize issues based on urgency.

Preferred Skills

• Experience supporting enterprise-level SaaS solutions.
• Basic knowledge of SQL, APIs, or software development concepts.
• Understanding of vehicle industry software, inventory management, or dealership operations.
• This is a great opportunity for someone who enjoys solving complex technical challenges and working in a dynamic, fast-paced environment.

Benefits

• Client Relationship: You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently.
• Payment: All payments for your services will be handled directly by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you.
• Vacation Leaves and Holidays: While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client's business needs and any specific policies or preferences they may have in this regard.

Salary: $1200-$1500