French Speaking - Customer Service Representative

Job Description

Mercier Consultancy is on the lookout for a French Speaking Customer Service Representative to join our dynamic team! In this customer-centric role, you will be responsible for providing high-quality support to our French-speaking clients, ensuring their inquiries are handled efficiently and effectively. Your fluency in French will be essential in delivering a seamless customer experience and building lasting relationships with our clientele.

As a Customer Service Representative, you will engage with clients through various communication channels, addressing their questions and concerns with empathy and professionalism. You will play a crucial role in maintaining client satisfaction and loyalty, contributing to our commitment to service excellence.

Responsibilities

• Respond to customer inquiries in French via phone, email, and chat
• Assist clients with service-related issues and provide accurate information
• Document all customer interactions and maintain accurate records in our CRM
• Collaborate with internal teams to resolve any escalated issues
• Provide training and guidance to clients on our products and services
• Gather feedback from customers to improve service delivery
• Participate in ongoing training to enhance your product knowledge and skills

Requirements

• Fluency in French and English, both written and verbal
• Strong communication and interpersonal skills
• Previous experience in customer service or support is preferred
• Ability to manage multiple tasks effectively in a fast-paced environment
• Excellent problem-solving skills with attention to detail
• A proactive and customer-focused mindset
• Familiarity with customer support software is an advantage

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...