Bilingual Credit & Collections Coordinator

Job Description

Role Description

Supports the daily operations of the Collections Department. Provides accounts receivable collections for existing customers.

• Reviews accounts receivable aging reports on a daily basis to identify delinquent invoices requiring immediate follow-up
• Contacts delinquent customers by telephone, email, and letters according to collections policies with the highest level of professionalism
• Determines the reason for delinquency and works cooperatively with customers to resolve
• Thoroughly and accurately documents all collection efforts for each assigned account
• Ensures all assigned accounts are managed in a timely and accurate fashion
• Communicates regularly with leadership and peers on the status of accounts and escalations
• Provides accurate and timely reporting of performance metrics
• Reviews and reports collections metrics weekly to track progress against monthly forecasted goals
• Supports cross-functional projects and teams

Qualifications

• High school diploma
• Bilingual (English/Spanish)
• 2 years of collections, accounts receivable, or customer service experience
• Oracle and Salesforce experience preferred
• Strong verbal and written communication skills
• Ability to effectively and appropriately interface with a variety of individuals or groups on a frequent basis
• Process-minded with the ability to problem solve, detect patterns, and give advice on troubleshooting
• Advanced excel skills and an ability to work on complex data issues
• Ability to work independently and under pressure to meet deadlines
• Highly organized and self-disciplined with a willingness to learn
• Ability to work in a fast-paced environment

Benefits

• Health insurance coverage
• Wellbeing program
• Life and disability insurance
• Retirement savings plan
• Paid holidays
• Paid time off (PTO)
• Annual bonus eligibility based on both company and individual performance
• Short- and long-term incentives and program-specific awards