Customer Service Representative (Remote)

Job Description

Salary: $1000 - $1500
Location: Remote - 100% WFH
Position Type: Full-Time

We are looking for a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be a key point of contact for customers, handling service requests and ensuring a seamless scheduling process. You will represent our company with professionalism and courtesy, delivering exceptional customer support and fostering positive interactions.

If you are self-motivated, energetic, and enjoy helping people, this position is for you! We value individuals who are committed to providing the highest level of service and can effectively manage a variety of tasks throughout the day.

Key Responsibilities

We understand that joining a new team comes with a learning curve, and we’re here to support your growth. Below is a list of responsibilities you’ll be trained on as you become an essential part of our team:

• Answer customer calls with a friendly and professional demeanor
• Schedule appliance repair service requests efficiently
• Respond to inquiries and updates via Teams chat (CSR Help, RTS, Office Chat, Parts & Questions)
• Follow up on emails and ensure timely responses
• Manage scheduling for various types of work orders, including property management, extended warranty, home warranty, manufacturer warranty, and online appointments
• Assist technicians in the field with scheduling and coordination
• Handle parts ordering and lookup
• Make outbound calls to follow up on service opportunities
• Address escalation requests and ensure proper resolution

Requirements

• Previous experience in sales and customer service
• Experience in dispatching for in-home services is a plus
• Strong written and verbal communication skills
• High attention to detail with strong data entry skills
• Positive and professional attitude
• Ability to work both independently and as part of a team
• Dual monitors for increased efficiency
• Reliable video camera for team meetings
• Headset or microphone with clear sound and no feedback

At our company, we believe that when you do what you love, it doesn’t feel like work. Our culture is built on learning, problem-solving, and teamwork. If you’re excited about helping customers and being part of a supportive team, we’d love to hear from you!