Account Manager

Job Description

About GBG

GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most.

Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organizations to reach and trust their customers.

Why you should be@GBG  

Reach 

The precision of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences and remove unnecessary costs. We provide the unique insight to know locations as well as the people who live there, because we understand global addresses better than anyone else.  

This means our customers have confidence that their products and services will arrive in time and to the right location In the race to serve global customers, we exist to help every business in the world, reach every customer in the world.   

Trust  

When a digital business grows, most customers are genuine. However, many are fraudsters who manipulate identities to gain illegitimate access. We give our customers unique insight to decide which are trustworthy and which are fraudulent, because we understand identity better than anyone else. 

This means businesses can confidently onboard good customers, reward great customers and reject fraudsters. In the fight against Identity, Fraud, trust is key, so the more you can know and the earlier you know it, the better decisions you can make.  

About the Account Management Team, GBG Americas

At GBG Americas, our Account Management team is a cornerstone of the Go-To-Market strategy, playing a critical role in ensuring client success and satisfaction. We are committed to building strong, long-lasting relationships with our clients, understanding their unique business needs, and delivering customized solutions that drive growth and value.

Our team excels in a dynamic, fast-paced environment where innovation and teamwork are key to exceeding client expectations. By combining strategic insight, exceptional relationship management, and technical expertise, our Account Managers serve as trusted partners and advisors to our clients, helping them achieve success through GBG’s solutions. We're more than a team—we’re a crucial driver of client success and a key contributor to the overall success of GBG Americas.

The Role

As an Account Manager within GBG Americas, you will play a pivotal role in driving client success and business growth. This role focuses on building and managing strong client relationships, ensuring clients receive maximum value from GBG’s identity verification, fraud prevention, and compliance solutions. You’ll be responsible for account growth, client retention, and long-term partnership development.

In collaboration with cross-functional teams—including Professional Services, Sales, and Product—you will act as a trusted advisor, aligning GBG’s solutions with clients’ unique needs and business goals. Through strategic account management, solution consultation, and proactive problem-solving, you’ll ensure client satisfaction and support commercial negotiations to expand and retain accounts.

What you will do

• Client Relationship Management: Foster and maintain strong, lasting relationships with clients, acting as the primary point of contact.
• Account Growth and Retention: Identify upsell and cross-sell opportunities while ensuring high client retention and satisfaction.
• Solution Consultation: Collaborate with Professional Service Consultants and internal teams to deliver optimized solutions tailored to clients’ technical and strategic needs.
• Commercial Negotiations: Lead contract renewals, pricing discussions, and negotiate terms that drive mutual business success.
• Quarterly Business Reviews (QBRs): Conduct regular QBRs to evaluate client success, review key metrics, and align on future strategies and goals.
• Client Advocacy: Serve as a champion for clients, relaying feedback to internal teams to enhance products and services.
• Performance Tracking and Reporting: Monitor and report on key account metrics, ensuring transparency and proactive management of client success.
• Collaboration with Sales: Partner closely with Sales to transition new clients and identify opportunities for further engagement.

Requirements

• Proven account management experience, with experience managing enterprise-level accounts in complex organizations.
• Proven success in overseeing accounts with an average annual contract value (ACV) of $3M with a track record of account growth and retention rates of 90% or higher.
• Experience in the identity verification, fraud prevention, or related technology domains.
• Strong ability to build relationships with C-level stakeholders and influence strategic business decisions.
• Expertise in contract negotiations, upselling/cross-selling, and driving revenue growth.
• Skilled in conducting Quarterly Business Reviews (QBRs) and delivering customized solutions to meet client needs

Benefits

To find out more  

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity program, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. 

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. You can also check out our career site here.  

Why not apply and make life@GBG work for you?