Account Manager (Digital Experience Manager)

Job Description

2025 is all about GROWTH for us here at Squiz! We’re looking for an ambitious and results-driven Account Manager to join our team! In this role, you will manage Squiz’s existing customer base in the AMER region, fostering long-term relationships, driving upsell opportunities, and ensuring on-time renewals. You’ll leverage your deep product knowledge and consultative selling skills to help customers achieve their strategic goals, while collaborating with our Customer Success team to ensure Squiz is viewed as a key growth partner.

Why Squiz?

You'll work with some of the most intelligent and down-to-earth people you'll ever meet. We are a diverse team of passionate professionals who love challenging the status quo. Every day is different, but one thing that's constant is that we all love what we do.

We are deeply committed to flexibility because we understand that our people's success depends on maintaining a balanced life. With our flexible working policy will have the flexibility to choose where and how you work each day. Our goal is for you to work in a way that fosters productivity, efficiency, and positive outcomes, while also encouraging connection and collaboration.

Come as you are - 'We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with "why?" to really understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do. We also check our egos at door, we don't take ourselves too seriously and we have fun along the way.'

The Benefits:

• Squiz Flex - Have flexibility as to where and how you work every day
• But if you prefer to work from a co-working space, we have an office in NYC and wework hot desks available in most major cities
• 25 Days Paid Time Off; 5 days Sick Leave + Federal Holidays off
• 2 days of Compassionate Leave
• Paid Parental Leave
• We also observe Good Friday and Native American Heritage Day
• Company Shutdown between Christmas Day and New Year’s Day
• Health, Dental and Vision under Aetna
• Open Door Policy - No need to worry about chain of command here at Squiz
• $200 Annual Healthy Lifestyle Allowance
• Hardware Included
• Excellent Career Development Opportunities

Who you are:

You are a strategic and results-driven Account Manager with a passion for building strong, lasting customer relationships. You thrive in a consultative sales environment and are motivated by helping clients achieve their goals through tailored solutions. With a keen ability to identify and capitalize on upsell opportunities, you ensure customer satisfaction and timely renewals. You bring excellent communication, negotiation, and organizational skills, and have a proven track record of successfully managing accounts and driving growth. Self-motivated and collaborative, you work effectively both independently and as part of a dynamic team.

What You’ll Do:

• Build strong relationships with senior stakeholders and key business influencers.
• Articulate the value of Squiz DXP through product demos and tailored solutions.
• Own the upsell and renewal process end-to-end, from proposals to contract negotiations.
• Identify and pursue new sales opportunities within your customer base to meet targets.
• Collaborate with Customer Success Managers (CSMs) to drive client success and ensure timely contract renewals.

What We’re Looking For:

• 3+ years of experience in account management or customer success, with a focus on renewals and upselling.
• Proven expertise in DXP or related technologies.
• A consultative, results-oriented mindset and a passion for helping customers grow.
• Strong negotiation skills and the ability to influence senior executives.
• Highly organized and a self-starter who thrives in a fast-paced environment.

We understand the effort it takes to apply for a role. We are committed to respond to each and every applicant, successful or not.