Renewal Manager

 

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

 

Serving over 4,000 customers in over 100 countries, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

 

With employees based around the world, Magnet Forensics has been expanding our global presence with offices in Waterloo and Ottawa, Canada; Atlanta, GA, Herndon, VA, Westminster, CO; and Singapore. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

 

If you think you would be the right person to join our team working towards this goal, we would love to hear from you! 

 

The Renewal Manager is accountable for customer retention through the renewal process.  The position is responsible for driving, managing, and closing assigned opportunities within the assigned territory that are up for renewal. This position requires a strong knowledge of systems and process selling, the ability to manage and close large volumes of opportunities.

 

·       You will work with Sales and Customer Success to maximize revenue retention.

·       You will be the inside point of contact for all channel partners and manage all aspects of relations between Magnet Forensics, channel partners, and end users to close renewal available opportunities.

·       Completing the renewal lifecycle management including all administrative tasks such as obtaining Purchase Orders when required, forecasting, quoting, agreement negotiations, and order creation and submission.

·       Achieve / exceed quarterly renewal targets.

·       Drive on-time or early renewals.

·       Analyze customer renewal data and current renewal agreements to determine retention strategy, identify up-sell and cross-sell opportunities, and identify “at-risk” renewal clients early in the cycle.

 

 

We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”.  It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have ‘been there, done that”.  We want to be part of your development journey, and we’ll learn as much from you as you learn from us. 

There are a couple must haves, but we will keep that list short:

·       2-3 years of relevant job experience in a similar role or related function (such as Inside Sales, Sales Operations, Services Renewals), B2B sales or account management focused on customer renewals within technology or software industry.

·       Working knowledge of renewals, renewal programs, nurture programs, loyalty programs and strategies that support revenue growth from existing customers.

·       Strong numbers skills

·       Ability to multitask in a fast-paced environment is required.

·       Organized, process oriented, and close attention to detail is required.

·       Team Player that enjoys sharing credit for collaborative efforts

·       Salesforce or other CRM experience preferred.

 

 

We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:

CARE – We care about each other and our mission to make a difference in the world.

OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.

DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.

EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.

 

Compensation Range: