Sales Engineer

About Donorbox

Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 80,000 global organizations to raise over $2B in donations. 🚀

Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 110-person team based in 10+ states and 20+ countries.

🏅In 2023, Donorbox achieved the Leader status in Nonprofit and was recognized for Best Functionality & Features in Fundraising by GetApp. We're proud of what we do, and our product reflects it!

The Role

Donorbox is looking for a Sales Engineer who can bridge the gap between our development team, sales and our prospects. You will be an integral part of the team, ultimately responsible for understanding and responding to our customer’s pre-sales needs, accelerating the adoption of our software. You will collaborate closely with Sales, Development and Product teams and report to the Director of Sales.

Responsibilities:

• Deliver an exceptional pre-sales customer experience.
• Provide technical expertise in the pre-sales process, outlining the value proposition, clarifying technical requirements, and answering product-related questions.
• Demonstrate how Donorbox suite of products can provide solutions to customers’ business needs and deliver value, including (but not limited to) joining demos, use case scoping, and proof of concepts.
• Conduct implementation calls with Enterprise level customers.
• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.
• Develop and nurture strong customer relationships during the evaluation and purchasing process.
• Foster customer advocacy and represent the voice of the customer with internal teams, gathering and relaying customer feedback and identifying themes across customers to incorporate into product planning.
• Collaborate closely with the Sales, Marketing and Development/Engineering teams to ensure a seamless pre-sales experience.
• Ability to answer technical questions related to RFI/RFPs from enterprise prospects

Requirements & Qualifications

• Bachelor's degree in Computer Science, Engineering would be a plus.
• Exceptional written and spoken communication skills in English
• Strong analytical and research skills
• In-depth Knowledge of Software and Web Technologies: A strong grasp of software development practices, web technologies (HTML, CSS, JavaScript, Rails), database management, and APIs. Candidates should be comfortable discussing and demonstrating how these technologies are used in Donorbox's solutions.
• Understanding of SaaS Platforms: Experience with Software as a Service (SaaS) platforms, including familiarity with cloud services, subscription models, and software integration practices. Knowledge of the nonprofit sector's technology solutions is a plus.
• Troubleshooting and Problem-Solving Skills: Ability to quickly diagnose and troubleshoot technical issues that may arise during sales demonstrations or discussions. This includes providing immediate solutions or workarounds to keep the sales process moving forward.

Details

• Fully remote
• Must be based out of Latin America
• Salary: $36,000

Benefits & Perks

• Fully remote work from the comfort of your home
• Eligibility for employee equity plan (stock options)
• Reimbursement package for home office expenses, up to $1.5k
• Health insurance premium reimbursements, up to 75% for you and your family
• Generous time off policy of 21 days (birthday included 🎉), 8 holidays of your choice, and 2 paid volunteer days
• Wellness program with fitness and mindfulness classes
• Love your work and our mission of serving nonprofits!

The Application Process

We have 4 stages:

1. Apply here and fill out our questions to tell us about you!
2. Prescreen Call with Talent Acquisition Associate
3. Interview with Hiring Manager
4. Panel Interview

If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!