Post a Job
Director of Account Management - US (Remote)
- Wandb
-
Verified
Job Description
We are seeking an experienced Director of Account Management to lead a high-performing team responsible for managing the full customer lifecycle for enterprise and digital native accounts. In this role, you will own the full cycle sales strategy to capture ARR expansion and upsell in our customer base and ensure renewals of existing ARR. This role involves strategic leadership, operational excellence, and direct collaboration with sales, product, and field engineering teams to maximize revenue expansion and retention.
Responsibilities
-Lead the Account Management team by design and executing sales strategies to deliver customer ARR growth from new W&B products released
-Retain and grow ARR from our existing offerings utilized by current enterprise and digital native accounts
-Monitor and improve performance across key metrics, including GDR, NDR, Customer NPS, and product utilization
-Meet quarterly and annual revenue objectives for your team’s customer portfolio
-Gain a comprehensive understanding of customers under management and unlock deeper value realization with W&B’s products, services, and support offerings
-Develop new and strengthen existing customer relationships with key stakeholders in accounts to drive revenue outcomes and reference-ability
-Address escalations with urgency and provide solutions that secure individual customer outcomes as well as wider impact across the customer base
-Provide thought leadership and insights to help shape the future of the company’s account management approach
-Hire, onboard, develop, and retain high performing Account Managers
-Partner with GTM, Product, and Engineering teams to align on customer feedback and inform company priorities
Requirements:
Our Benefits:
