Account Director (m,w,d) - Germany

Job Description

Welcome to Huble 👋 - we are an international, creative, digital business & CRM consultancy with Elite HubSpot Partner status. We focus on providing solutions to increase our customer's level of CRM sophistication and offer strategic consultancy across marketing, sales, websites, creative and design. We believe in striking a balance between professionalism and being human.

As an Account Director, you will be instrumental in nurturing key client relationships, ensuring that our teams achieve outstanding outcomes, and fostering both client success and Huble’s expansion. This position combines non-revenue-generating tasks, such as developing relationships and crafting proposals, with revenue-generating activities, which include consulting on highly strategic projects, particularly in the areas of ideation and strategy.

You should be ambitious, proactive, and always in pursuit of innovative and improved methodologies. A strong focus on solutions and experience in business and marketing are crucial. You should be highly driven, flourishing in a dynamic, agency-like team setting, with the agility to adjust to changing market and organizational demands. Your enthusiasm for your work should be contagious, motivating those around you.

As this role will be supporting our German-speaking clients, we require someone who is fluent in speaking and writing German. 

🚀 Here are a few of the tasks you'll get to work on:

1) Strategic Leadership & Direction:

• Understand the client's industry, challenges, and goals to develop strategies for market evolution and dominance.
• Lead the Customer team strategically to align with client needs and Huble’s goals.
• Collaborate with the Project Manager to enhance project delivery, client satisfaction, and team performance.

2) Client Growth & Retention:

• Build and sustain long-term relationships with key client stakeholders, serving as their main contact.
• Understand clients' business goals and challenges to find collaboration and growth opportunities.
• Host regular meetings and presentations for project updates, insights, and feedback collection.
• Proactively address client issues and escalate when necessary for timely resolutions.
• Foster relationships at both executive and operational levels to ensure client satisfaction and retention.

3) Grow revenue by expanding client service use:

• Identify new opportunities and ensure consistent value delivery within client organizations.
• Build strong relationships with key decision-makers to facilitate upselling and cross-selling.

4) Commercial & Financial Management: 

• Develop and manage budgets and forecasts for customer accounts, ensuring accuracy and identifying risks and opportunities.
• Monitor financial performance, analyze variances, and implement corrective actions to maximize revenue.
• Pursue revenue growth through upselling and expanding service offerings.
• Analyze customer profitability and identify improvement areas.
• Set and negotiate rate cards, and manage quotes for commercial success.

5) Consulting & Delivery:

• Engage in top-level consulting projects, offering expert advice on strategy and ideation.
• Lead client workshops, clearly presenting complex ideas and findings.
• Step in for key consulting roles as needed to ensure continuous service.

🔑 Your performance will be assessed using key performance indicators:

• Increase in revenue and profitability for the pod.
• Retention and satisfaction of clients, evaluated through feedback or surveys.
• Growth of services offered within current client accounts.
• Effective utilization and financial success of the pod's resources.
• Reduce client escalations to a minimum and resolve conflicts effectively.

🏗️ To excel in this role, you should have the following:

• Relevant qualification in Marketing or Business Strategy (e.g., BComm Honours, BBusSci in Marketing, Masters).
• Mid to Senior level experience in digital marketing, ideally in a client-facing role within a digital agency/consultancy.
• Fluent in German and English with strong writing and communication skills.
• Strong business acumen and ability to present effectively to clients.
• Hands-on experience with online marketing tools and practices.
• Good understanding of agile marketing processes.
• Familiar with Inbound Marketing and Customer Experience Marketing.
• Technically proficient with tools like HubSpot, Google Analytics, Slack, G-Suite, and Excel.

⚡️ These personal qualities are key to your success:

• Extensive experience in business, CX, or marketing consulting with a track record of successful large-scale projects.
• Proactive leader, serving as a model of consulting excellence and providing coverage when necessary.
• Engages directly with clients, handling conflicts and leading challenging projects.
• Digital-first mindset with a keen interest in emerging technologies like AI.
• Continuously generates relevant ideas for clients.
• Inquisitive and emotionally intelligent.
• Strong skills in problem-solving, communication, relationship building, influence, and strategic thinking.

👥 Meet the Team:

You will collaborate closely with Anthony O'Connor (Chief Creative & Growth Officer) as well as supporting teams across various regions.

🎁 As part of the remuneration package, you will receive the following:

• 🌍 Work from anywhere: Enjoy the freedom of remote work.
• 💰 Employer contributions: over and above your salary, we contribute to statutory pension and health insurance.
• 🪑 Create your ideal workspace: Receive a budget to set up your home office with your preferred desk and chair.
• 💻 Choice of devices: Choose between a MacBook or Windows Laptop, complete with a monitor and mouse.
• 🌴 Generous leave policy: Enjoy 28 annual leave days, in addition to Public and Banking Holidays, and receive 1 bonus day for special occasions like your Birthday.
• 🧘 Flexible working hours: Benefit from flexible working hours to accommodate your personal needs, whether it's for leisure or family commitments.
• 👕 Show your company pride: Get your hands on Huble Swag.

🛣️ Interview Process:

• 1st Interview (30 min)
• Presentation Interview (60 min)
• Final Interview (30 min)

We aim to complete the process in under 10 working days (subject to availability).

🤝 Keen to Huble with us?

If you are ready to take on this exciting opportunity and join our team, we would love to hear from you. Apply today and let's Huble together!

NB: Please note that candidates must have the legal right to work in Germany.