Italian speaking Customer Service Representative - Remote in Greece

Job Description

Patrique Mercier Recruitment PT is excited to offer a fantastic opportunity for an Italian Speaking Customer Service Representative to work remotely in Greece. We are looking for dynamic individuals who are passionate about providing outstanding customer support. In this role, you will engage with Italian-speaking customers, assist them with inquiries, and ensure they receive the high-quality service they deserve from the comfort of your own home.

Key Responsibilities:

• Provide professional support to Italian-speaking customers via phone, email, and chat.
• Assist with inquiries about products and services, ensuring a knowledgeable and helpful interaction.
• Manage customer issues and complaints with empathy and efficiency, aiming for resolution on the first contact.
• Keep accurate records of customer interactions and follow up where necessary.
• Identify customer needs and recommend appropriate solutions.
• Work collaboratively with the team to enhance customer satisfaction and team performance.
• Stay updated on product information and company policies to offer accurate assistance.

Requirements

• Fluency in Italian is a must; proficiency in English is also necessary.
• Previous experience in a customer service role is highly desirable.
• Exceptional communication and listening skills.
• Strong problem-solving skills and a customer-first mindset.
• Able to work effectively in a remote environment.
• Familiarity with customer support software and CRM tools is an advantage.
• Flexibility to work different shifts as required to meet customer service demands.

Benefits

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors