Spanish speaking Customer Service Representative for a Global Consulting Leader

Job Description

The House of Mercier is proud to represent a leading global consulting firm in their search for a Spanish Speaking Customer Service Representative. In this role, you will be instrumental in delivering outstanding customer support to our Spanish-speaking clients, ensuring their needs are met with professionalism and efficiency. As a key part of the customer service team, your primary responsibilities will include addressing inquiries, resolving issues, and facilitating communication between clients and our consulting experts. We are looking for an empathetic and driven individual with a strong passion for customer service and the ability to work in a fast-paced environment. If you are fluent in Spanish and thrive in a dynamic role, we would love to hear from you!

Responsibilities

• Provide exceptional customer support to Spanish-speaking clients via phone, email, and chat.
• Assist customers with inquiries related to consulting services and project updates.
• Document all customer interactions and feedback accurately in the CRM system.
• Collaborate with consulting teams to address client issues and ensure successful resolutions.
• Communicate effectively to provide clear and accurate information about services and processes.
• Identify trends in customer inquiries and suggest improvements to service delivery.
• Promote company values in every interaction to enhance customer relationships.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Prior experience in a customer service role, preferably within a consulting or professional services environment.
• Strong communication and interpersonal skills to interact with a diverse clientele.
• Excellent problem-solving abilities with a focus on customer satisfaction.
• Proficient in CRM software and Microsoft Office Suite.
• Ability to handle multiple tasks and manage time efficiently in a fast-paced atmosphere.
• Willingness to work flexible hours, including evenings and weekends as required.

Benefits

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...