Account / Project Manager - Remote from LATAM

Job Description

About our client

They are a marketing agency that specializes in empowering businesses to improve their marketing, sales, and overall business growth strategies. Founded in 2009, the company is known for its unique approach, particularly through the "They Ask, You Answer" methodology. This framework encourages businesses to build trust and transparency with their audiences by addressing customer questions and concerns directly through content.

They offers various services, including coaching, training, and mastery programs in areas such as website development, sales performance, HubSpot utilization, and AI enablement. They also provide resources like online courses, tools, and community membership to help companies achieve their growth objectives.

The Role

Our client is looking for an experienced Account Project Manager to manage client relationships and oversee website strategy projects. You will act as the central point of communication for both the clients and the internal team, ensuring seamless execution of tasks, process adherence, and timely delivery of results. Your role will involve supporting the team, coordinating multiple projects, and driving organization and efficiency in a fast-paced environment.

Responsibilities

• Serve as the project manager for a 6-person squad, overseeing up to 35 client accounts.
• Manage project workflows and communication with clients via Zoom, email, Basecamp, and Slack.
• Support website strategists with tasks such as content population and website strategy.
• Ensure project deliverables stay on track, adhering to established deadlines.
• Champion ClickUp usage within the team and improve processes for greater efficiency.
• Provide administrative support, including scheduling meetings, rescheduling as needed, and managing travel bookings.
• Follow established processes for client onboarding, account management, and CRM record maintenance.
• Monitor client calls for process adherence and provide actionable feedback to the team.
• Take on tasks that free up capacity for team members to focus on coaching and high-level activities.

Requirements

• Project Management Skills: Proven experience with ClickUp and other project management tools like Jira, Trello, or Scrum.
• Digital Marketing Knowledge: Familiarity with SEO, Google Analytics, HubSpot, WordPress, and basic website management.
• Experience: 2-3 years in project management and website strategy, with a background in small business environments.
• Communication: Strong written and verbal communication skills, with fluency in English and the ability to interact confidently with clients.
• Alignment with Values: Demonstrates a proactive, accountable, caring, and team-oriented mindset, with a commitment to helping others succeed.
• Technical Skills: Experience with AI tools like ChatGPT, web copywriting, and digital marketing fundamentals.
• Team-Oriented: Thrives in a virtual work environment and supports team collaboration.
• Self-Starter: Process-oriented and willing to take on tasks of all sizes.

Benefits

• Location: Fully remote
• Schedule: Monday to Friday, 9:00 am to 5:00 pm EST
• Salary: $2,000 - $3,000 monthly
• Benefits:
• 3 weeks of PTO
• US holidays observed
• Healthcare reimbursement
• Growth Opportunities: Potential for transitioning into a management role