Manager, Sales Process and Efficiency

Job Description

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.  

Overview:

LivePerson is seeking an experienced and process-driven Sales Process Manager to own and optimize our global sales processes. This critical role will drive the efficiency and effectiveness of the sales organization by refining processes, ensuring consistency and adoption across geographies and customer segments, and optimizing the use of sales tools. Reporting to the Vice President of GTM Strategy, Strategic Operations, and Sales Acceleration, the Sales Process Manager will play a key role in aligning our sales operations with the MEDDPICC framework and the Digital Outcomes Approach to create a streamlined and frictionless sales experience.

You will: 

1. Sales Process Optimization:
• Oversee, refine, and continuously improve the sales process, ensuring alignment with MEDDPICC and the Digital Outcomes Approach.
• Develop standardized workflows and best practices for opportunity management, pipeline management, and deal progression.
• Drive consistency and adoption of sales processes across regions, segments, and teams.
2. Sales Tools Optimization:
• Evaluate, optimize, and manage the sales tool stack (e.g., LeadIQ, Outreach, Sales Navigator, CRM systems).
• Ensure tools are configured for maximum efficiency, ease of use, and alignment with the sales process.
• Partner with sales leadership to provide training and best practices for tool adoption.
3. Friction Removal and Efficiency Gains:
• Identify bottlenecks, inefficiencies, and redundancies in the sales process and tools.
• Implement solutions to remove friction and improve lead generation, prospecting, and deal execution.
• Create playbooks, guides, and frameworks to simplify and scale sales activities.
4. Enablement and Adoption:
• Collaborate with sales enablement teams to ensure sellers are equipped with the knowledge and skills to execute the sales process effectively.
• Monitor adoption rates and effectiveness of tools and processes, and make recommendations for continuous improvement.
5. Collaboration and Alignment:
• Act as a liaison between sales, marketing, revenue operations, and enablement teams to align processes and tools with overall business objectives.
• Partner with the RevOps and Finance to ensure seamless integration of sales processes with back-office systems and flows.
6. Metrics and Reporting:
• Establish and track KPIs to measure the efficiency and effectiveness of sales processes and tools.
• Provide regular updates to leadership on adoption rates, process improvements, and tool utilization.

You have:

• Experience:
• 5+ years of experience in sales operations, sales enablement, or sales process management, preferably in a SaaS or technology environment.
• Proven track record of driving sales process improvements and tool optimization.
• Technical Skills:
• Salesforce experience is a must
• Hands-on experience with sales tools such as LeadIQ, Outreach, Sales Navigator, and Gong.
• Strong understanding of how sales technology integrates with broader revenue systems.
• Process-Driven Mindset:
• Expertise in designing and implementing scalable sales processes that align with industry frameworks (e.g., MEDDPICC).
• Ability to create clear, replicable workflows and ensure adoption across diverse teams.
• Analytical and Problem-Solving Skills:
• Adept at identifying inefficiencies and creating data-driven solutions to remove friction in the sales process.
• Experience tracking and reporting on process metrics and using insights to drive improvement.
• Collaboration and Communication:
• Strong ability to partner with cross-functional teams and influence without direct authority.
• Exceptional communication skills, with the ability to translate complex processes into actionable steps for sales teams.
• Education:
• Bachelor’s degree in Business, Operations, or a related field. MBA is a plus.

Preferred Qualifications:

• Familiarity with the MEDDPICC framework and enterprise sales methodologies.
• Experience driving adoption of sales processes and tools across global teams.
• Strong change management skills, with the ability to lead teams through process and tool transformations.

Benefits: 

The salary range for this role will be between $108,000to $142,000. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: medical, dental, and vision insurance and wellbeing resources and programs
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement and access to internal professional development resources.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts
• #LI-Remote

Why you’ll love working here: 

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com