German speaking Customer Service Representative

Job Description

The House of Mercier is excited to announce an opening for a German Speaking Customer Service Representative to join our vibrant team. In this role, you will be the first point of contact for our German-speaking customers, providing them with exemplary service and support. Your responsibilities will include answering inquiries, resolving issues, and ensuring customer satisfaction with our products and services. We are looking for a friendly, organized, and motivated individual who possesses excellent communication skills and a passion for helping others. If you are eager to be part of a dedicated team that prioritizes customer experience, we would love to hear from you!

Responsibilities

• Answer customer inquiries through phone, email, and chat in German and assist them with their needs.
• Provide information about products and services and address customer concerns effectively.
• Record and track customer interactions accurately in the CRM system.
• Handle customer complaints with professionalism and a focus on customer satisfaction.
• Collaborate with internal teams to improve customer service strategies and delivery.
• Maintain up-to-date knowledge of products and services to offer informed assistance.
• Collect and analyze customer feedback to enhance service quality.

Requirements

• Fluency in German and English, both written and spoken.
• Prior experience in customer service roles is preferred but not essential.
• Excellent communication and interpersonal skills to engage positively with customers.
• Strong problem-solving capabilities and the ability to stay calm under pressure.
• Proficient in using CRM systems and standard customer service tools.
• Ability to work effectively in both team-oriented and independent environments.
• Willingness to work flexible hours, which may include evenings and weekends.

Benefits

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...