Spanish Speaking Customer Support for a Smoke-Free Future - Remote Greece

Job Description

The House of Mercier is an innovative recruitment agency dedicated to connecting talented individuals with exciting career opportunities worldwide. We are currently looking for a Spanish Speaking Customer Support professional to join our team, working towards a Smoke-Free Future. This remote position based in Greece offers the chance to make a positive impact on customers' lives while promoting healthier choices. You will provide outstanding support to customers, addressing their inquiries and concerns related to our smoke-free products and initiatives. The ideal candidate will possess excellent communication skills in Spanish and be passionate about health and wellness. You will have the opportunity to contribute to an important mission while supporting clients in their journey towards a smoke-free lifestyle. If you are committed to helping others and looking for a fulfilling customer service role, we invite you to apply and become part of our dedicated team.

Responsibilities

• Provide exceptional customer service in Spanish through various channels, including phone, email, and chat.
• Assist customers with inquiries related to smoke-free products and services.
• Address and resolve customer issues promptly and efficiently, ensuring customer satisfaction.
• Educate customers on the benefits of smoke-free living and available resources.
• Document customer interactions and feedback in our system to enhance service delivery.
• Work collaboratively with internal teams to improve customer service processes.
• Stay informed about product updates and health trends related to smoking cessation.

Requirements

• Fluency in Spanish (written and spoken) is mandatory; knowledge of English is preferred.
• Previous experience in customer support or a related field is preferred.
• Strong communication and interpersonal skills with a focus on empathy and understanding.
• Ability to work independently in a remote environment while maintaining productivity.
• Strong organizational skills and attention to detail.
• Passion for health and wellness, particularly related to smoke-free initiatives.
• Proven ability to handle customer complaints with professionalism and grace.

Benefits

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...