Customer Success Manager - Digital Engagement

Job Description

What you will love about Sidetrade and why you should be working here:

Are you interested in joining a fast-growing international company that is a leader in its market? Are you ready to tackle stimulating challenges targeting large enterprises? Passionate about Technology and Global Organizations?

Come and join us! Sidetrade is a global SaaS provider recognized as a Leader by Gartner in its Magic Quadrant. https://go.sidetrade.com/GartnerMagicQuadrant22.html .

You will become a part of a dynamic and collaborative environment, with a customer-focused culture of innovation. You will take an agile approach to high-potential sales in the business field. The role of Customer Success Manager - Digital Engagement at Sidetrade offers an ideal career path for individuals seeking high earning potential and professional growth.

Requirements

As a Customer Success Manager - Digital Engagement, you’ll be oversee a portfolio of lower-touch customers. This role will focus on driving customer satisfaction, retention, and growth through scalable, digital-first strategies. You will use tools like email campaigns, automation, and data analytics to ensure customers achieve value while maintaining operational efficiency.

What You’ll Be Doing:

• Manage a portfolio of customers with a focus on scalability using digital-first strategies.

• Develop and implement digital engagement strategies, including email campaigns and automated workflows, to drive adoption, renewals, and customer growth.
• Monitor and analyze customer health metrics to proactively address risks and identify expansion opportunities.
• Collaborate with cross-functional teams (e.g., Marketing, Product, Support) to align on customer needs and improve the customer journey.
• Serve as the primary point of contact for digital engagement initiatives, addressing customer inquiries and ensuring high satisfaction levels.
• Continuously optimize and improve digital customer success processes to maximize efficiency and impact.
• Act as the voice of the customer, providing feedback to internal teams to improve product and service offerings.

What you will bring to the role:

• Proven experience in Customer Success, Account Management, or Marketing, preferably in a SaaS or technology-focused environment.
• Strong knowledge of CRM and CSM platforms (e.g., Salesforce, Churn Zero/ Client Success).
• Experience with email marketing tools and automation platforms (Marketo).
• Analytical mindset with the ability to interpret data, generate insights, and take action to improve customer outcomes.
• Excellent written and verbal communication skills with a customer-centric approach.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

At Sidetrade, we cultivate a multicultural environment that fuels innovation. With over 22 nationalities represented, we strongly value diversity, gender equality, inclusivity, and fairness. As an equal opportunity employer, we reject all forms of discrimination and harassment. Your unique contributions are celebrated, driving collective success in our inclusive workplace.

Discover more on www.sidetrade.com

Agencies

Only applications from invited agencies through the Workable portal will be accepted. Unsolicited CVs sent directly to managers or HR will not incur any fees.