Account Manager

Job Description

Sago is seeking an Account Manager for the company’s Asia Pacific (APAC) business unit. As an Account Manager, you will be responsible for retaining and developing a defined set of clients. You will be responsible for the bidding process, and certain aspects of account management, as well as lending any support our sales team may need.  You will provide excellent client service and will develop strong relationship across the organization to flawlessly execute projects for our clients.

Requirements

KEY JOB RESPONSIBILITIES:

• Has full understanding of Sago groups products, services and capabilities and can apply to satisfy client needs and project success requirements.
• Manages client relationships and builds trust based on delivering exceptional results
• Collaborates with client to assess, suggest, and develop an appropriate methodology or research approach based upon research need, pulls in senior level expertise as needed.
• Provides fully comprehensive proposals including costs, detailed feasibility, and execution plan (recruitment/sample).
• Completes project set up in a timely manner.
• Follows up with clients on status of proposal/bids.
• Meets and/or exceeds key metrics such as volume of bids and win rates.
• Manages outsourcing partnerships across projects where appropriate.
• Signs off on billing and invoicing, when necessary.
• Based upon client input and assessment, recognizes the need to adapt a product or research approach to meet the client needs and works with appropriate internal resources to develop and design the appropriate solution.
• Ensures that all internal team members (recruitment, programming, project management, data processing and facility) understand the research design and anticipated outcomes. Monitors the progress of the project at each critical stage to ensure successful completion.
• Diplomatically responds to client issues and can professionally influence the appropriate internal resources to achieve the necessary outcome and/or knows when to elevate issues for resolution.
• Seeks opportunities to improve overall project or client profitability.

CORE COMPETENCIES:

• A positive attitude with willingness to learn and grow
• A strong belief in the power of teamwork and collaboration—understanding that a cohesive team can turn good ideas into exceptional outcomes. A curiosity for learning, trying new approaches and taking risks.
• Strong and reliable communication skills; providing and accepting constructive feedback builds strong teams and stronger individuals.
• An understanding that we all must work together to achieve collective success.
• Strong communication skills, both written and verbal.
• Resilience and flexibility, ability to work within an evolving organization.
• Ability to build strong working relationships.
• Strong desire to learn new technologies. 
• Exceptional organizational and time management skills.
• Desire to learn and grow within the organization.
• Work outside of standard business hours when required.

QUALIFICATIONS

Education:

• High School Diploma or equivalent. An undergraduate degree from a recognized university is preferred.

Experience:

• Minimum of 1 year of project coordination experience preferred.
• Cultural understanding of APAC markets, particularly in China, Korea, and Japan, is an asset.
• Proficiency in oral and written communication skills in Mandarin, Korean, or Japanese is an asset. Experience working within Digital systems / platforms a plus.

Computer Skills: :

• Strong knowledge of Microsoft Office (Excel required).