Portuguese Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Job Description

Portuguese Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm with a distinguished track record of connecting exceptional multilingual talent with world-class organisations across the continent. We specialise in placing skilled professionals in customer support services, technology, finance, and beyond — delivering tailored staffing solutions that drive measurable results. At Mercier Consultancy Group, we are committed to empowering careers and helping both candidates and clients thrive in today's competitive global landscape.

Job Overview

We are actively seeking a talented and motivated individual to fill a Portuguese Speaking Customer Support Specialist position in Bulgaria, based on-site in the vibrant capital city of Sofia. This is a fantastic opportunity for Portuguese-speaking professionals who are passionate about delivering outstanding customer experiences within the customer support services industry. If you are looking for Portuguese-speaking jobs that combine career growth, international exposure, and an exceptional benefits package, this role with Mercier Consultancy Group is the perfect next step in your professional journey.

Key Responsibilities

• Deliver high-quality customer support to Portuguese-speaking clients via phone, email, and live chat channels, ensuring first-contact resolution wherever possible.
• Accurately log, track, and manage customer interactions and case resolutions using internal CRM and ticketing systems in compliance with company standards.
• Identify customer needs, troubleshoot issues effectively, and escalate complex cases to the appropriate departments in a timely and professional manner.
• Maintain an in-depth understanding of the client's products, services, and policies to provide informed, accurate, and helpful guidance to customers at all times.
• Consistently meet and exceed individual and team KPIs including customer satisfaction scores (CSAT), average handle time, and first response time targets.
• Collaborate constructively with team members, supervisors, and cross-functional departments to continuously improve customer support service delivery.
• Contribute positively to quality assurance processes by participating in feedback sessions, coaching, and ongoing training programmes.
• Uphold the highest standards of professionalism, empathy, and brand representation in every customer interaction across all communication platforms.

Requirements

• Native or fluent Portuguese language skills, both spoken and written, are essential for this role — this is a non-negotiable requirement.
• Valid EU passport is mandatory for eligibility to work on-site in Sofia, Bulgaria.
• A solid command of English (B2 level or above) to facilitate internal communication within an international working environment.
• Prior experience in customer support services, contact centre operations, or a client-facing role is highly advantageous, though motivated newcomers are welcome to apply.
• Strong interpersonal and communication skills, with a demonstrated ability to remain calm, professional, and solution-focused under pressure.
• Proficiency in using digital tools, CRM platforms, and standard office software, along with a genuine willingness to learn new systems quickly.
• Excellent time management and organizational abilities, with a proactive attitude and a genuine commitment to delivering exceptional customer service outcomes.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your experience, skills, and contribution to the team.
• Fully Paid Training provided from day one to ensure you are fully equipped to excel in your role within the customer support services environment.
• Comprehensive Health Insurance plan to support your well-being throughout your employment.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to make your move to Sofia as seamless as possible.
• Monthly Performance Bonus rewarding your dedication, hard work, and outstanding customer support results.
• €1,500 Signing Bonus (one-time payment) exclusively for new hires joining Mercier Consultancy Group — a premium welcome to your new career chapter.
• Structured career development pathways within a growing international customer support services organisation.
• And Much More — including team events, a supportive multicultural work environment, and ongoing professional development opportunities.

Life in Bulgaria

Relocating to Bulgaria is an experience that consistently exceeds expectations. Sofia, the capital of Bulgaria, is a dynamic, modern city that beautifully blends a rich historical heritage with a thriving contemporary lifestyle. Bulgaria enjoys a wonderfully diverse climate — warm, sun-drenched summers perfect for outdoor exploration, and crisp winters ideal for skiing in world-class mountain resorts such as Bansko and Borovets. The country is home to stunning natural landscapes, ancient Thracian ruins, UNESCO-listed monasteries, and a vibrant arts and cultural scene that makes every weekend an adventure worth having.

Beyond its natural beauty, Bulgaria offers an exceptionally high quality of life at a remarkably affordable cost of living compared to other European capitals — making it an ideal destination for professionals seeking to maximise their lifestyle while advancing their careers. The food scene in Bulgaria is rich and diverse, with an abundance of fresh local produce, traditional Bulgarian cuisine, and international dining options to suit every palate. Sofia in particular boasts a welcoming, cosmopolitan atmosphere with a growing expat community that makes settling into life in Bulgaria both easy and enjoyable. For anyone considering jobs in Bulgaria or Portuguese-speaking jobs abroad, Sofia represents one of the most compelling and rewarding destinations in all of Europe.

How to Apply

Are you ready to take on this exciting Portuguese Speaking Customer Support Specialist position in Bulgaria and launch the next chapter of your international career? Do not miss this outstanding opportunity to join a premium global firm, benefit from an industry-leading relocation package, and earn a €1,500 Signing Bonus from day one. Whether you are actively exploring jobs in Bulgaria or simply seeking the best Portuguese-speaking jobs available in Europe today, Mercier Consultancy Group is here to make your ambitions a reality. Click Apply Now to submit your application and one of our dedicated recruitment consultants will be in touch with you shortly. We look forward to welcoming you to the Mercier Consultancy Group family.