Danish Speaking Customer Service Agent - Work In Sofia, Bulgaria

Job Description

Danish Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished track record of connecting exceptional multilingual talent with world-class employers across the continent. We specialise in sourcing and placing professionals in high-impact roles within the Customer Support Services industry and beyond, ensuring that both candidates and clients achieve outstanding outcomes. At Mercier Consultancy Group, we are committed to delivering a seamless, rewarding, and fully supported career transition experience for every professional we work with.

Job Overview

Mercier Consultancy Group is currently recruiting for a Danish Speaking Customer Service Agent position in Bulgaria, representing an outstanding opportunity for fluent Danish speakers who are passionate about delivering exceptional customer experiences. Based on-site in the vibrant capital city of Sofia, you will join a dynamic, multicultural Customer Support Services team dedicated to providing first-class assistance to a prestigious international client base. This is an ideal role for motivated professionals seeking Danish-speaking jobs abroad with real career development potential, a generous financial package, and a fully supported relocation journey.

Key Responsibilities

• Deliver high-quality customer support to Danish-speaking clients via phone, email, and live chat channels, ensuring every interaction meets the highest service standards.
• Accurately identify customer needs, troubleshoot issues, and provide timely, effective resolutions in line with Customer Support Services best practices.
• Maintain comprehensive and precise records of all customer interactions, queries, and outcomes within the company's CRM system.
• Escalate complex or unresolved cases to the appropriate internal teams or senior support specialists, following established escalation protocols.
• Proactively follow up with customers to confirm that their issues have been fully resolved and that satisfaction levels are maintained.
• Collaborate closely with team leaders and colleagues to identify recurring customer concerns and contribute to continuous service improvement initiatives.
• Stay up to date with product and service knowledge, as well as any procedural updates, to ensure consistently accurate and informed customer guidance.
• Consistently meet or exceed individual and team KPIs, including response times, customer satisfaction scores, and first-contact resolution rates.

Requirements

• Native or fluent Danish language skills (both spoken and written) are essential for this role — all Danish-speaking candidates are strongly encouraged to apply.
• Valid EU passport (mandatory requirement for employment eligibility).
• A good command of English for internal communication and training purposes.
• Prior experience in a Customer Support Services environment, such as a call centre, helpdesk, or client-facing support role, is highly advantageous.
• Strong interpersonal and communication skills, with a natural ability to empathise with customers and resolve concerns with professionalism and patience.
• Comfortable working in a fast-paced, target-driven environment with a proactive and solution-focused attitude.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your skills, experience, and the premium nature of this Customer Support Services role.
• Fully Paid Training Programme to ensure you are thoroughly prepared and confident before going live with customers.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package, including return flight to Sofia, airport transfer, and hotel accommodation upon arrival.
• Monthly Performance Bonus rewarding your dedication and service excellence.
• €1,500 Signing Bonus (one-time payment) exclusively for new hires joining Mercier Consultancy Group.
• Structured career development pathways and internal progression opportunities within the Customer Support Services industry.
• And Much More — including a supportive multicultural work environment, team-building events, and ongoing employee wellbeing initiatives.

Life in Bulgaria

Relocating to Bulgaria is an adventure that combines rich cultural heritage, breathtaking natural landscapes, and an enviable quality of life at a remarkably affordable cost of living. Bulgaria's capital, Sofia, is a thriving cosmopolitan city that beautifully blends ancient history with a modern, forward-thinking energy — offering an impressive array of restaurants, museums, galleries, and entertainment venues. With over 300 days of sunshine per year, stunning mountain ranges ideal for skiing and hiking, and a warm, welcoming local community, Bulgaria has rapidly become one of Europe's most exciting destinations for international professionals seeking jobs in Bulgaria and a genuinely enriching lifestyle.

Beyond the city, Bulgaria offers pristine Black Sea beaches, charming old towns, and a world-renowned culinary scene that will delight even the most discerning palates. The low cost of everyday living in Bulgaria means that your competitive salary goes significantly further than it would in many Western European countries, allowing you to enjoy a high standard of living without financial compromise. Whether you are drawn by the career opportunity, the culture, or the adventure of living abroad, Bulgaria presents an exceptional backdrop for the next chapter of your professional journey — and Mercier Consultancy Group will be with you every step of the way to ensure a smooth and successful transition.

How to Apply

If you are a fluent Danish speaker ready to take the next exciting step in your career within the Customer Support Services industry, we want to hear from you. The Danish Speaking Customer Service Agent position in Bulgaria is a rare and highly rewarding opportunity that combines professional growth, exceptional financial incentives, and a life-changing relocation experience — all fully supported by Mercier Consultancy Group. Do not miss your chance to secure one of the most sought-after Danish-speaking jobs in Europe today. Click Apply Now to submit your application, and a dedicated member of the Mercier Consultancy Group recruitment team will be in touch with you shortly to guide you through the next steps. We look forward to welcoming you to Sofia.