French Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

Job Description

French Speaking iRobot Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class employers across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe, we pride ourselves on delivering a seamless, candidate-first experience at every step. At Mercier Consultancy Group, we don't just find you a job — we help you build a career and a life you love.

Job Overview

We are thrilled to present an outstanding opportunity for a passionate and customer-focused professional to join our client's growing team in Sofia, Bulgaria as a French Speaking iRobot Support Specialist. This exciting French-speaking jobs opportunity places you at the heart of the consumer electronics industry, where you will serve as a dedicated point of contact for French-speaking customers seeking expert guidance and technical support for their iRobot smart home devices. If you are eager to advance your career with a globally recognised consumer electronics brand and are searching for meaningful French-speaking jobs abroad, this French Speaking iRobot Support Specialist position in Bulgaria could be the perfect next chapter for you.

Key Responsibilities

• Deliver prompt, professional, and empathetic customer support to French-speaking iRobot users via phone, email, and live chat channels.
• Troubleshoot and resolve technical issues related to iRobot consumer electronics products, including robotic vacuum cleaners and smart home devices, ensuring a superior customer experience.
• Guide customers through product setup, Wi-Fi connectivity, app configuration, and firmware updates in a clear and accessible manner.
• Accurately log all customer interactions, technical issues, and resolutions into the company's CRM system, maintaining thorough and up-to-date records.
• Escalate complex technical faults or recurring product defects to the appropriate internal teams within the consumer electronics support division, following established protocols.
• Proactively stay informed about new iRobot product launches, software updates, and developments within the consumer electronics sector to provide accurate and current advice.
• Collaborate with cross-functional teams to identify patterns in customer feedback and contribute to continuous service improvement initiatives.
• Represent the iRobot brand with professionalism and enthusiasm, consistently upholding the high standards expected by a leading consumer electronics company.

Requirements

• Native or fluent French language proficiency (both spoken and written) is essential for this role — a strong command of French is a non-negotiable requirement.
• Valid EU passport (mandatory for employment eligibility).
• A genuine interest in consumer electronics, smart home technology, or IoT devices, with the ability to quickly learn and communicate product knowledge confidently.
• Previous experience in customer service, technical support, or a related field within the consumer electronics or technology industry is highly advantageous.
• Strong problem-solving skills with the ability to diagnose and resolve technical issues in a calm, methodical, and customer-friendly manner.
• Proficiency in English at a communicative level to support internal team collaboration and training.
• Excellent interpersonal and written communication skills, with a positive and professional attitude toward customer care.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your skills and experience in the consumer electronics support sector.
• Fully Paid Training to ensure you are thoroughly prepared and confident in your role from day one.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package — including your flight to Bulgaria, private airport transfer, and hotel accommodation upon arrival.
• Monthly Performance Bonus rewarding your dedication and outstanding customer service results.
• €1,500 Signing Bonus (one-time payment) exclusively for new hires joining Mercier Consultancy Group.
• And Much More — including career growth opportunities, a vibrant international team environment, and ongoing professional development.

Life in Bulgaria

Relocating to Bulgaria is an experience that consistently exceeds expectations. Sofia, Bulgaria's vibrant and rapidly modernising capital city, offers a compelling blend of rich Balkan history, thriving café culture, and a buzzing international social scene. Bulgaria enjoys a wonderful continental climate — warm, sun-filled summers perfect for exploring mountain trails and coastal retreats along the Black Sea, and picturesque snowy winters ideal for world-class ski resorts such as Bansko and Borovets. With a low cost of living compared to most Western European capitals, Bulgaria allows you to enjoy an exceptionally high quality of life without stretching your budget.

Bulgaria's culinary scene is a hidden gem — from hearty traditional Balkan cuisine to contemporary international restaurants, there is something to delight every palate. The warmth and hospitality of the Bulgarian people make settling in feel effortless, and Sofia's well-developed public transport and modern infrastructure ensure daily life is comfortable and convenient. For professionals seeking jobs in Bulgaria, particularly French-speaking jobs in an exciting consumer electronics environment, Bulgaria represents a truly rewarding destination to live, work, and grow. Many of our candidates who initially came to Bulgaria for their careers have gone on to call it their permanent home — and it's easy to see why.

How to Apply

Are you ready to take the next exciting step in your career and secure your place as a French Speaking iRobot Support Specialist in Bulgaria? Don't let this exceptional opportunity pass you by. Whether you are actively seeking jobs in Bulgaria, exploring French-speaking jobs across Europe, or specifically interested in the French Speaking iRobot Support Specialist position in Bulgaria, we would love to hear from you. Click the Apply Now button below, submit your CV, and a dedicated member of our team at Mercier Consultancy Group will be in touch to guide you through every step of the process. Your future in consumer electronics support starts here — Mercier Consultancy Group looks forward to welcoming you aboard.